At a Glance
- Tasks: Manage customer relationships and ensure service levels are met in a dynamic logistics environment.
- Company: Join Europa Worldwide Group, a top logistics company with a strong growth mindset.
- Benefits: Competitive salary, 25 days leave, free parking, and employee wellbeing programmes.
- Other info: Enjoy a fantastic work culture that promotes work/life balance and career growth.
- Why this job: Be the first point of contact for customers and make a real impact in logistics.
- Qualifications: Strong communication skills and experience in customer service or administration.
The predicted salary is between 28088 - 31458 £ per year.
Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse. Our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years.
With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, Hong Kong, China, India, and Dubai, we're investing heavily in our people, our infrastructure, and our future.
If you're looking to be part of a forward-thinking organisation where your contribution genuinely makes an impact, Europa is a place where you can grow and thrive.
Position Summary: To build, manage and maintain relationships with customers as directed by the customer service manager. Manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.
Responsibilities:
- Be the first point of contact for all matters related to your assigned portfolio of customers.
- Work with key internal stakeholders such as operations and customs supervisor to obtain delivery status updates for your portfolio of customers within a timely manner.
- Communicate updates for customers through either phone or email.
- Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
- Provide a variety of quotes to your customer to best service their requirements.
- Ensure credit limits are managed to an appropriate level and payments and debt are recovered.
- Ensure that commodity codes and invoices are correct and processed for dispatch.
- Rectify problematic tasks that are held for any reason in a timely manner.
- Be proactive in approaching and engaging with existing customers to generate income.
- Support the Customer Service Manager with statistics that highlight customer performance and trends via the Customer Service Database Leonardo.
- Respond in a timely manner to problems or concerns from customers within the required turnaround time.
- Undertake any other duties as requested by your line manager, commensurate with the role.
What you can expect from us:
- Excellent salary package between £28,088.00 - £31,458.00 depending on experience.
- Free Car Parking.
- 25 days annual leave, plus all UK bank holidays.
- Enhanced Maternity / Paternity & Adoption pay.
- Employee Wellbeing Programme.
- Referral Bonus Scheme.
- Charity 50-50 & Long service awards.
- A fantastic working culture which promotes excellent work/life balance.
Please note that an offer of employment is subject to the completion of satisfactory pre-employment checks.
Customer Service Operator in Salford employer: Europa Worldwide Group
Europa Worldwide Group is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary package and a fantastic working culture that promotes work/life balance. With a commitment to employee development and a range of benefits including enhanced parental leave and a wellbeing programme, joining our team as a Customer Service Operator means being part of a forward-thinking logistics company where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator in Salford
✨Tip Number 1
Get to know the company inside out! Research Europa Worldwide Group, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers over the phone, make sure you can communicate clearly and confidently. Role-play with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Europa team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Operator in Salford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Operator role. Highlight your customer service background and any relevant freight experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for Europa. Share specific examples of how you've managed customer relationships or solved problems in the past – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application is clear and concise. Use a friendly tone and don’t hesitate to showcase your telephone manner in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Europa Worldwide Group
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you've handled challenging situations in the past. Think of specific examples where you turned a negative experience into a positive one, as this will show your problem-solving abilities.
✨Familiarise Yourself with the Logistics Industry
Since Europa operates in logistics, having a basic understanding of freight processes and terminology can set you apart. Research common terms and practices in the industry so you can speak confidently about them during the interview.
✨Demonstrate Your Communication Skills
As a Customer Service Operator, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with responding effectively.
✨Show Your Enthusiasm for the Role
Employers love candidates who are genuinely excited about the position. Be prepared to explain why you want to work at Europa and how you can contribute to their success. A positive attitude can go a long way in making a great impression!
