Sales Operator

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To build, manage, and maintain relationships with Customers as directed by the Road Account Manager. Manage the day-to-day operations of the customers in your portfolio, ensuring agreed service levels and financial targets are met.

This is where you come in:

We are currently looking for a Sales Operator to join our Europa team. You will need a good telephone manner, ideally come from a customer service position, and be able to proactively deal with situations and problem solve.

Our Ideal Person:

• A strong, confident, and eager-to-learn personality.
• Experience in Microsoft Office.
• Attention to detail with a passion for customer service is critical to this role.
• Time management skills are essential, as are communication skills (phone and writing).
• The ability to prioritize and work under workload pressure is also necessary.

In this role, you will:

• Be the first point of contact for all matters related to your assigned portfolio of customers.
• Work with key internal stakeholders such as operations and customs supervisors to obtain delivery status updates for your portfolio of customers in a timely manner.
• Communicate updates to customers via phone or email.
• Manage the customer service cycle from start to finish, ensuring key information for quotes and consignment processing complies with HMRC customs requirements for your Road Account Managers.
• Provide a variety of quotes to serve customer requirements in an ever-changing scenario.
• Ensure credit limits are managed appropriately, and payments and debts are recovered.
• Verify that commodity codes and invoices are correct and processed for dispatch.
• Rectify problematic tasks promptly.
• Proactively engage with existing customers to generate income.
• Respond promptly to customer problems or concerns within the required turnaround time.
• Follow our company values, referred to as ‘Our Approach to Business’.

What you can expect from us:

• Work with a friendly team that loves to have fun!
• Laptop provided.
• 25 days of annual leave, plus UK bank holidays & annual leave by back scheme.
• Bereavement leave & sick pay.
• Pension & death in service benefits.
• Enhanced maternity, paternity, and adoption pay.
• Employee wellbeing program & cycle-to-work scheme (after 3 months).
• Refer a friend scheme (earn up to £).
• Opportunity to develop, progress, and work within a rapidly growing global organization.
• Excellent work/life balance culture.
• Charity 50-50 & long service awards.

Please note: Due to high application volumes, we cannot respond to all applicants. If you do not hear from us within 5 working days, we will not be progressing further at this stage but will keep your details on file for future roles. To opt out of future contact, please let us know.

Europa Worldwide Group does not accept agency CV submissions unless specifically requested or engaged by our Internal Recruitment Team. Please do not submit speculative CVs directly to employees, hiring managers, or branches. Europa will not be responsible for fees related to unsolicited CVs.

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