Customer Service Administrator in Northampton

Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse. Our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years. With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future.

A Customer Service Administrator at our 3PL warehouse in Corby will play a vital role at the heart of our operation. This is an exciting opportunity to be the driving force behind exceptional customer experiences, supporting key accounts and ensuring everything runs smoothly behind the scenes. You’ll take ownership of delivering outstanding service while managing essential administrative tasks, becoming a trusted partner to both customers and colleagues.

If you’re passionate about building strong relationships, staying organised, and making a real impact every day, we’d love to hear from you!

What can we offer in return?

• Competitive salary of £28,087.33 per annum
• Monday to Friday 9-5:30pm, you will be required to work bank holidays as part of this role.
• Convenient Onsite Amenities: Free car parking and an onsite canteen for your convenience.
• Generous Time Off: 33 days holiday.
• Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
• Benefits portal: where you access a wide range of exclusive discounts, company benefits, wellbeing resources and much more.
• Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
• Referral Rewards: Generous referral bonus when you refer a friend to work with us!
• Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
• Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.

What you will be doing:

• Deliver outstanding customer service while managing key account administration and keeping systems accurate and compliant (including HMRC procedures).
• Coordinate deliveries, approve orders, and proactively resolve stock issues with customers.
• Collaborate across teams (Goods In, Gatehouse, hauliers) to keep operations running smoothly and on time.
• Take ownership of invoicing accuracy, ensuring all costs and ad-hoc activities are captured for billing.
• Handle customer queries and complaints professionally, following escalation processes where needed.
• Support stocktakes and step in across admin tasks during busy periods.
• Contribute to SOPs, drive efficiencies, and support continuous improvement initiatives.
• Coach and support colleagues, helping new team members thrive.
• Produce KPI reports and help the team hit key distribution deadlines, safely and efficiently.

Our Ideal Person:

• A confident communicator who builds strong relationships with customers and colleagues.
• Highly organised, with the ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented, ensuring accuracy across data entry, documentation, and invoicing.
• Customer-focused, with a passion for delivering excellent service and resolving queries.
• A proactive problem-solver who can think on their feet and keep operations running smoothly.
• A collaborative team player who supports colleagues and works well across departments.
• IT-savvy, comfortable using warehouse systems and Microsoft Office.
• Commercially aware, with an understanding of costs and billing processes.
• Adaptable and resilient, able to perform under pressure and meet tight deadlines.
• Motivated to improve processes and drive efficiencies.
• Willing to share knowledge, coach others, and support new team members.

Europa Worldwide Group do not accept agency CV submissions unless specifically requested/engaged with the role by the Internal Talent Team. Please do not submit speculative CVs to our Talent Team, Colleagues, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CVs received in this unsolicited manner.

Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note that an offer of employment is subject to the completion of satisfactory pre-employment checks.