At a Glance
- Tasks: Be the go-to person for customer queries and manage their service experience.
- Company: Join Europa Worldwide Group, a top logistics operator with a vibrant culture.
- Benefits: Earn up to £31,458, enjoy bonuses, hybrid work, and 25 days off!
- Other info: Enjoy a supportive work-life balance and recognition for your hard work.
- Why this job: Make a real impact by building relationships and enhancing customer satisfaction.
- Qualifications: Strong communication skills and at least 2 years in customer service or sales.
The predicted salary is between 31458 - 31458 £ per year.
Who we are?
Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse.
Europa Worldwide Group has been featured in The Sunday Times Top Track 250 for three years.
With 15 sales offices in the UK and Ireland, Europa also have offices in Europe and international sites including, Hong Kong, China, India and Dubai.
We are looking for
A Customer Service Operator to join our branch in Cardiff!
You will build, manage and maintain relationships with customers as directed by the Customer Account Manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.
The benefits we can offer in return
- Competitive Salary Package – up to £31,458 per annum depending on experience!
• Monthly bonus when the whole team hits their target!
- Working Hours: Monday to Friday 9am to 5.30pm
- Hybrid working: Work from home on a Friday
- Benefits portal: where you access a wide range of exclusive discounts, company benefits, well-being resources and much more
- 25 days annual leave plus bank holidays, so you can take a well-deserved break!
- Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay
- Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness
- Referral Rewards: Generous referral bonus scheme
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance
- Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards
What you will be doing as Customer Service Operator
- Be the first point of contact for all matters related to your assigned portfolio of customers.
- Be responsible to communicate providing updates for customers through either phone or email facet.
- Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
- Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
- Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
- Be proactive in approaching and engaging with existing customers to generate income
- Respond in a timely manner to problem or concerns from customers within the required turnaround time.
Our Ideal Customer Service Operator
- Strong, confident personality with an internal sales background and/or customer service background.
- Time management skills are essential as are communication (face-to-face and over the phone) skills.
- At least 2 years Commercial Office experience & ideally some exposure to a logistics industry role (not essential)
- Excellent communicator and dedication to excellent customer service
- A desire to improve the Gross profit margins.
Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data.
All applications will be dealt with according to General Data Protection Regulations.
Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
“Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team.
Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly.
Europa will not be responsible for any fees related to CV’s received in this unsolicited manner”
Please note that an offer of employment is subject to the completion of a satisfactory pre-employment checks.
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator in Newport, Wales
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Europa Worldwide Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Europa Worldwide Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Operator in Newport, Wales
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Europa Worldwide Group:Your cover letter is your chance to shine! Tell us why you want to work at Europa Worldwide Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Europa Worldwide Group!
How to prepare for a job interview at Europa Worldwide Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
