Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and nurture relationships with key clients, ensuring top-tier customer service.
- Company: Join Europa Worldwide Group, a leading logistics business with a strong international presence.
- Benefits: Earn up to £29,773, enjoy 25 days off, and access wellbeing programmes.
- Other info: Dynamic work culture promoting work-life balance and career growth.
- Why this job: Be part of a forward-thinking team where your contributions truly matter.
- Qualifications: Exceptional customer service skills and ability to build strong relationships.
The predicted salary is between 29773 - 29773 £ per year.
Who we are: Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse – and our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years. With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, and countries such as Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future. If you’re looking to be part of a forward-thinking organisation where your contribution genuinely makes an impact, Europa is a place where you can grow and thrive.
We are looking for: A Customer Service-Focused, Key Account Operator based in our Manchester branch, where you'll be at the forefront of building, managing, and nurturing the relationship with one of our most valued clients. This role is all about delivering excellence; you’ll oversee the day-to-day operations of our Key Account customers, ensuring they receive top-tier customer service.
What can we offer in return?
- Up to £29,773 per annum depending on experience!
- Generous Time Off: Benefit from 25 days of annual leave
- Family Leave: Benefit from maternity & paternity leave
- Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
- Referral Rewards: Earn up to £500 by referring a friend to join our team.
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
- Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.
What you will be doing as a Customer Service Operator:
- You will be the first point of contact for all matters related to your Key Account customers, ensuring they always feel supported and valued.
- Partner with key internal stakeholders to swiftly obtain and relay delivery status updates, keeping your Key Account customers informed and reassured.
- Provide timely and relevant updates to your Key Account customers through face-to-face meetings, phone calls, and emails, building strong relationships and trust.
- Escalate any additional charges to your line manager before discussing them with customers, ensuring a smooth and transparent process.
- Ensure all information for quote preparation and consignment processing is fully compliant with HMRC customs regulations, keeping everything on track and above board.
- Provide a variety of customised quotes to meet your customers’ evolving needs, helping them succeed while winning business for the company.
- Verify that commodity codes and invoices are accurate and processed for dispatch, ensuring a seamless and error-free operation.
- Quickly escalate and resolve any problematic issues, ensuring they are addressed efficiently and effectively.
Our Ideal Person:
- A deep commitment to ensuring customers feel supported and valued, always putting their needs first
- Exceptional customer service skills
- Excellent verbal and written communication skills for providing timely, clear, and relevant updates to customers and stakeholders.
- The ability to build and maintain strong, trust-based relationships with Key Account customers.
- Organisational abilities to manage the entire customer service cycle efficiently and ability to solve problems quickly
- Understanding of HMRC customs regulations and compliance requirements would be desirable.
- Efficiently manage time to handle multiple tasks and meet deadlines without compromising quality.
- Familiarity with customer service databases
Europa Worldwide Group do not accept agency CV submissions unless specifically requested/engaged with the role by the Internal Recruitment Team. Please do not submit speculative CVs to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CVs received in this unsolicited manner. Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note that all offers will be subject to satisfactory pre-employment checks.
Key Account Executive in Manchester employer: Europa Worldwide Group
Contact Detail:
Europa Worldwide Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Executive in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Europa Worldwide Group thoroughly. Understand their values, services, and recent achievements. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Key Account Executive, you’ll need to build strong relationships. Role-play common interview scenarios with a friend or use StudySmarter’s resources to polish your verbal and written communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Europa and ready to contribute to their success.
We think you need these skills to ace Key Account Executive in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Executive role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can make an impact at Europa!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can build strong relationships with our Key Account customers. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly and effectively. We love seeing candidates who can articulate their thoughts well!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at Europa Worldwide Group
✨Know Your Customer Service Inside Out
Make sure you understand the key principles of exceptional customer service. Be ready to share examples from your past experiences where you went above and beyond for a client. This will show that you truly value customer relationships, which is crucial for the Key Account Executive role.
✨Familiarise Yourself with HMRC Regulations
Since compliance is a big part of the job, brush up on HMRC customs regulations before your interview. Being able to discuss these regulations confidently will demonstrate your preparedness and understanding of the industry, making you a more attractive candidate.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations with customers. Think about potential challenges you might face in the role and prepare your responses. This will help you showcase your problem-solving skills and ability to manage customer expectations effectively.
✨Showcase Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and concisely. During the interview, focus on demonstrating your verbal and written communication skills, as well as your ability to build trust-based relationships with clients. This will highlight your fit for the position.