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- Tasks: Manage customer relationships and ensure service levels are met in a dynamic logistics environment.
- Company: Join Europa Worldwide Group, a top logistics operator with a global presence and a strong reputation.
- Benefits: Enjoy hybrid work options, 25 days annual leave, and exclusive discounts through our benefits portal.
- Why this job: Be part of a supportive team that values work-life balance and celebrates your contributions.
- Qualifications: Strong communication skills and at least 2 years of office experience; logistics exposure is a plus.
- Other info: Earn up to £1000 by referring friends and access our wellbeing programme for a healthier lifestyle.
The predicted salary is between 22700 - 31800 £ per year.
Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse. The group employs over 1,100 people with 16 sales and customer services sites across the UK and Ireland, plus Europa’s own teams in Belgium, the Netherlands, Hong Kong, China, India, the UAE and South Africa.
We’re looking for a Customer Service Operator to join our Cambridge branch! In this role, you’ll be at the heart of our operation, managing and maintaining customer relationships, ensuring service levels are met and helping us achieve financial targets. With the support of the Customer Service Manager, you’ll play a key role in delivering an exceptional experience to our clients.
Competitive Salary Package: £27,270 per annum
Hours: Monday to Friday 9am to 5.30pm, Hybrid work from home on Friday after probation.
Convenient Onsite Amenities: Free car parking
Benefits portal: Access a wide range of exclusive discounts, company benefits, wellbeing resources and much more.
Generous Time Off: Benefit from 25 days of annual leave plus all UK bank holidays.
Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
Referral Rewards: Earn up to £1000 by referring a friend to join our team.
Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.
What you will be doing as Customer Service Operator:
- Be responsible to communicate providing updates for customers through either phone or email.
- Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
- Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
Our Ideal Customer Service Operator:
- Strong, confident personality with an internal sales background and/or customer service background.
- Time management skills are essential as are communication (face-to-face and over the phone) skills.
- At least 2 years Commercial Office experience & ideally some exposure to a logistics industry role (not essential).
- Excellent communicator and dedication to excellent customer service.
Europa Worldwide Group do not accept agency CV submissions unless specifically requested/engaged with the role by the Internal Recruitment Team. Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Full-time Customer Service Operative Full-time employer: Europa Worldwide Group
Contact Detail:
Europa Worldwide Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-time Customer Service Operative Full-time
✨Tip Number 1
Familiarise yourself with the logistics industry, especially customs regulations and customer service best practices. This knowledge will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing scenarios. Being able to articulate your thoughts clearly and confidently will be crucial when interacting with customers.
✨Tip Number 3
Network with current or former employees of Europa Worldwide Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your time management and problem-solving skills. These anecdotes will be useful during interviews to illustrate how you handle customer service challenges.
We think you need these skills to ace Full-time Customer Service Operative Full-time
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Operative at Europa Worldwide Group. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your customer service experience and any relevant skills. Emphasise your communication abilities and time management skills, as these are crucial for the role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples from your past experiences that demonstrate your ability to manage customer relationships and provide excellent service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Europa Worldwide Group
✨Showcase Your Communication Skills
As a Customer Service Operative, strong communication is key. Be prepared to demonstrate your ability to communicate effectively both over the phone and via email. Consider sharing examples from your past experiences where you successfully managed customer relationships.
✨Highlight Your Time Management Abilities
Time management is essential in this role. During the interview, discuss how you prioritise tasks and manage your time effectively, especially when handling multiple customer queries or requests simultaneously.
✨Familiarise Yourself with the Logistics Industry
While prior experience in logistics isn't mandatory, having a basic understanding of the industry can set you apart. Research common logistics terms and processes, and be ready to discuss how they relate to customer service.
✨Prepare Questions for Your Interviewers
Engage with your interviewers by preparing thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
