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- Tasks: Be the go-to person for customer queries and manage their service experience.
- Company: Join Europa Worldwide Group, a top logistics operator with a vibrant culture.
- Benefits: Enjoy competitive pay, bonuses, hybrid work, and 25 days off plus bank holidays.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Strong communication skills and a background in customer service or sales.
- Other info: Thrive in a supportive environment with excellent work-life balance and recognition programs.
The predicted salary is between 30000 - 42000 £ per year.
Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse. We are looking for a Customer Service Operator to join our team! You will build, manage and maintain relationships with customers as directed by the customer service manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.
Some of the many benefits we can offer in return:
- Competitive Salary Package
- Monthly bonus if targets are met!
- Hours: Monday to Friday 9am to 5.30pm
- Hybrid: Work from home on Fridays after probation
- Convenient Onsite Amenities: Free car parking
- Benefits portal: where you access a wide range of exclusive discounts, company benefits, wellbeing resources and much more.
- Generous Time Off: Benefit from 25 days of annual leave plus all UK bank holidays.
- Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
- Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
- Referral Rewards: Earn up to £ by referring a friend to join our team.
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
- Recognition Programs: Celebrate your contributions with our charity 50-start-50 and long service awards.
What you will be doing as Customer Service Operator:
- Be the first point of contact for all matters related to your assigned portfolio of customers.
- Be responsible for providing updates for customers through either phone or email.
- Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
- Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
- Ensure that the commodity codes and invoices are correct and processed for dispatch.
- Be proactive in approaching and engaging with existing customers to generate income.
- Respond in a timely manner to problems or concerns from customers within the required turnaround time.
Our Ideal Customer Service Operator:
- Strong, confident personality with an internal sales background and/or customer service background.
- Time management skills are essential as are communication (face-to-face and over the phone) skills.
- A good head for numbers is required.
- At least 2 years Commercial Office experience & ideally some exposure to a logistics industry role (not essential).
- Excellent communicator and dedication to excellent customer service.
- A desire to improve the Gross profit margins.
Please note – if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please do not submit speculative CVs to our recruiters, employees, hiring managers, or any branches/locations directly. Europa will not be responsible for any fees related to CVs received in this unsolicited manner. Please note that an offer of employment is subject to the completion of satisfactory pre-employment checks.
Customer Service Operator in Dartford employer: Europa Worldwide Group
Contact Detail:
Europa Worldwide Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator in Dartford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Europa Worldwide Group. Understand their values, services, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face as a Customer Service Operator. Think about how you'd handle difficult customers or tricky situations. Role-playing with a friend can really help boost your confidence.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, as a Customer Service Operator, you'll need to communicate effectively with customers, so let your personality shine through!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace Customer Service Operator in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Operator role. Highlight your relevant experience and skills, especially in customer service and time management, to show us you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to join Europa Worldwide Group and how your background aligns with our values. Keep it engaging and personal!
Show Off Your Communication Skills: As a Customer Service Operator, communication is key! In your application, demonstrate your ability to convey information clearly and effectively, whether it's through your writing or examples of past interactions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Europa Worldwide Group
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you’ve handled customer queries in the past. Think about specific examples where you’ve gone above and beyond to meet customer needs, as this will show your dedication to excellent service.
✨Familiarise Yourself with Logistics
Even if you don’t have direct experience in logistics, it’s a good idea to understand the basics of the industry. Research common terms and processes related to customs and shipping, so you can speak confidently about how you would manage customer expectations in this field.
✨Demonstrate Strong Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare to answer questions about how you handle difficult conversations or resolve conflicts, as these scenarios are likely to come up during the interview.
✨Show Your Proactive Side
Be ready to discuss how you’ve taken initiative in previous roles. Think of examples where you’ve proactively engaged with customers or identified opportunities for improvement. This will highlight your ability to generate income and enhance customer relationships, which is crucial for the role.
