At a Glance
- Tasks: Manage credit control and resolve customer queries while ensuring accurate financial records.
- Company: Join Europa Worldwide Group, a top logistics business with a strong international presence.
- Benefits: Enjoy a competitive salary, generous leave, and access to exclusive discounts.
- Other info: Thrive in a supportive culture that values work-life balance and personal growth.
- Why this job: Be part of a forward-thinking team where your contributions truly matter.
- Qualifications: Experience in credit control and excellent communication skills are essential.
The predicted salary is between 26000 - 34000 € per year.
Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse. Our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years. With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, Hong Kong, China, India, and Dubai, we're investing heavily in our people, our infrastructure, and our future.
If you're looking to be part of a forward-thinking organisation where your contribution genuinely makes an impact, Europa is a place where you can grow and thrive.
We are looking for a Credit Controller to join our Europa team. The role will involve working within a team, as well as on your own initiative and supporting. The ideal candidate will have experience within an administration role, customer service knowledge, and strong communication skills.
What can we offer in return?
- Competitive salary of £26k to £34k depending on level of skill, plus a performance-based bonus after probation.
- Convenient Onsite Amenities: Free car parking and an onsite canteen for your convenience.
- Generous Time Off: Benefit from 25 days of annual leave.
- Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
- Benefits portal: where you access a wide range of exclusive discounts, company benefits, wellbeing resources and much more.
- Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
- Referral Rewards: Generous referral bonus when you refer a friend to work with us!
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
- Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.
What you will be doing:
- Credit control/accounts receivable experience with a focus on debt collection and cash recovery.
- Ability to manage high-volume customer contact via phone and email to resolve outstanding balances.
- Experience using systems (e.g. WebSend) to issue invoices and raise queries (price disputes, customs, POD, goods not received).
- Skilled in escalating overdue accounts, including legal action and working with external agencies where required.
- Strong organisation and attention to detail, maintaining accurate notes, diaries, and follow-up actions.
- Experience with reconciliations, unallocated cash, and basic financial adjustments/journals.
- Confident producing and interpreting aged debt reports and working with internal teams to reduce debt.
- Excellent communication skills and a proactive, problem-solving approach.
Our Ideal Person:
- Excellent communication skills to effectively direct customers and resolve their issues.
- Previous roles within credit control with 300 plus customers.
- Patience and empathy to handle customer disputes and queries diplomatically.
- Familiarity with using web portals for managing invoices and queries.
- Ability to produce and manage electronic invoices and statements.
- Can prioritise effectively and escalate issues appropriately when necessary.
- Detail-oriented to ensure all customer interactions and agreements are documented correctly.
- Strong organisational skills to manage multiple customer accounts and follow up on action dates.
- Understanding of credit management and experience with escalating cases to legal proceedings.
- Ability to work collaboratively with different departments to resolve customer issues.
- Strong interpersonal skills to liaise effectively with colleagues, credit managers, and external agencies.
- Maintain a high level of professionalism in all customer interactions and when handling sensitive information.
- Ability to handle challenging situations calmly and professionally.
Europa Worldwide Group do not accept agency CV submissions unless specifically requested/engaged with the role by the Internal Talent Team. Please do not submit speculative CVs to our Talent Team, Colleagues, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CVs received in this unsolicited manner.
Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note that an offer of employment is subject to the completion of satisfactory pre-employment checks.
Credit Controller in Dartford employer: Europa Worldwide Group
Europa Worldwide Group is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a competitive salary, generous annual leave, and a strong focus on work-life balance. With a vibrant work culture that encourages collaboration and recognition, employees can thrive in their roles while benefiting from extensive training and development opportunities. Located across the UK and Ireland, Europa provides convenient onsite amenities and a supportive environment where your contributions truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry and let them know you're on the hunt for a Credit Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Europa Worldwide Group thoroughly. Understand their values, divisions, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of their ambitious team.
✨Tip Number 3
Practice your communication skills! As a Credit Controller, you'll need to handle customer queries and disputes with patience and professionalism. Role-play common scenarios with a friend to build your confidence before the real deal.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Europa team and ready to contribute to their success.
We think you need these skills to ace Credit Controller in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your relevant experience in credit control, customer service, and any specific systems you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Europa and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your strong communication skills. Whether it's through clear writing or showcasing your problem-solving approach, let us see how you handle customer interactions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Europa Worldwide Group
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your knowledge of cash flow, debt recovery processes, and how to interpret aged debt reports. Being able to discuss these topics confidently will show that you're prepared and understand the role.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Prepare examples of how you've effectively resolved customer disputes or escalated issues in previous positions. Practising clear and concise explanations will help you demonstrate your ability to handle challenging situations calmly.
✨Familiarise Yourself with Relevant Systems
Since the job mentions using systems like WebSend, it’s a good idea to familiarise yourself with similar invoicing and query management tools. If you have experience with any relevant software, be ready to discuss how you used it to improve efficiency or resolve issues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage multiple accounts. Think of specific scenarios where you successfully managed high-volume customer contact or handled overdue accounts. This will help you illustrate your organisational skills and attention to detail.
