Logistics Operator in Dartford, Kent

Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse. Our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years. With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future.

We are looking for a European Operator to join our Dartford team. In this role, you will play a key role in managing services to and from Europe, acting as the primary point of contact for all associated overseas partners. You will be responsible for the smooth, efficient coordination of Europe controlled business generated by our internal commercial branches, as well as business managed by our international partners. You will ensure all assigned services and partner relationships are handled cost-effectively while consistently meeting and exceeding customer expectations.

Some of the many benefits we can offer in return:

• Flexible Hybrid Working: 3 days on site and 2 days from home, on a 4 week rolling rota.
• Convenient Onsite Amenities: Free car parking and an onsite canteen.
• Generous Time Off: 25 days of annual leave plus all UK bank holidays.
• Comprehensive Support: Bereavement leave and sick pay when needed.
• Wellbeing Focus: Access to our employee wellbeing programme.
• Generous referral bonus.
• Work-Life Balance: A fantastic working culture that promotes an excellent work-life balance.
• Recognition Programs: Celebrate contributions with charity 50-50 and long service awards.

What you will be doing:

• Act as first point of contact for Europa branch network and overseas partners, escalating issues as required.
• Controlling the arrival of cargo into the hub ensuring the freight is available to be delivered on time.
• Arranging deliveries with customers (external and internal) and partners to agreed SLA.
• Communicating with customers (external and internal) and partners to manage ongoing relationships.
• Research and understand financials of the service to find more profitable means to operate and make optimum commercial decisions to reduce real cost.
• Investigate cost saving with COT’s/DOT’s and routing options – maximising operating efficiency.
• Planning of groupage departures.

What you will bring to the role:

• Experience in an operational, customer service or support role within the logistics sector.
• Strong, confident personality, with customer service or operation sales background.
• Time management and communication skills.
• Excellent at building relationships with internal and external customers.
• The ability to prioritise and to pro-actively deal with situations and use initiative.
• Driven to succeed within the workplace.

Europa Worldwide Group do not accept agency CV submissions unless specifically requested/engaged with the role by the Internal Recruitment Team. Please do not submit speculative CVs to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CVs received in this unsolicited manner.

Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.

Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note that an offer of employment is subject to the completion of satisfactory pre-employment checks.