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- Tasks: Manage customer relationships and ensure top-notch service in a dynamic logistics environment.
- Company: Join Europa Worldwide Group, a leading independent logistics operator with a vibrant culture.
- Benefits: Enjoy competitive pay, generous leave, wellness resources, and exclusive discounts.
- Why this job: Be the voice of our customers and make a real impact in their experience.
- Qualifications: Strong communication skills and at least 2 years of office experience required.
- Other info: Great work-life balance and opportunities for recognition and growth.
The predicted salary is between 30000 - 42000 £ per year.
Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse. Europa Worldwide Group has been featured in The Sunday Times Top Track 250 for three years. With 15 sales offices in the UK and Ireland, Europa also has offices in Europe and international sites including Hong Kong, China, India and Dubai.
We are looking for a Customer Service Operator to join our branch in Sheffield! You will build, manage and maintain relationships with customers as directed by the customer service manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.
Some of the many benefits we can offer in return:
- Competitive Salary Package
- Hours Monday to Friday 9am to 5.30pm
- Convenient Onsite Amenities: Free car parking
- Benefits portal: where you access a wide range of exclusive discounts, company benefits, wellbeing resources and much more.
- Generous Time Off: Benefit from 25 days of annual leave plus all UK bank holidays.
- Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
- Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
- Referral Rewards: Earn up to £1000 by referring a friend to join our team.
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
- Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.
What you will be doing as Customer Service Operator:
- Be the first point of contact for all matters related to your assigned portfolio of customers.
- Be responsible to communicate providing updates for customers through either phone or email.
- Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
- Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
- Be responsible to ensure that the commodity codes and invoices are correct and processed for dispatch.
- Be proactive in approaching and engaging with existing customers to generate income.
- Respond in a timely manner to problems or concerns from customers within the required turnaround time.
Our Ideal Customer Service Operator:
- Strong, confident personality with an internal sales background and/or customer service background.
- Time management skills are essential as are communication (face-to-face and over the phone) skills.
- A good head for numbers is required.
- At least 2 years Commercial Office experience & ideally some exposure to a logistics industry role (not essential).
- Excellent communicator and dedication to excellent customer service.
- A desire to improve the Gross profit margins.
Please note – if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.
Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note that an offer of employment is subject to the completion of satisfactory pre-employment checks.
Customer Service Operator – Sheffield employer: Europa Worldwide Group
Contact Detail:
Europa Worldwide Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator – Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Europa Worldwide Group. Understand their values, services, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face as a Customer Service Operator. Think about how you'd handle difficult customers or tricky situations. Role-playing with a friend can really help boost your confidence.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences to highlight how you've successfully managed customer relationships.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Europa Worldwide Group site. It’s the best way to ensure your CV gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Operator – Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Operator role. Highlight your relevant experience, especially in customer service and any logistics background you might have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Whether it's through your CV or cover letter, let us see your strong, confident personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Europa Worldwide Group
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand how to manage customer relationships and the importance of communication. Be ready to share examples from your past experiences that highlight your ability to handle customer queries effectively.
✨Familiarise Yourself with Logistics
Even if you don’t have direct experience in logistics, it’s crucial to understand the basics of the industry. Research common terms and processes related to logistics and customs compliance. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think about times when you resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Time Management Skills
As a Customer Service Operator, managing multiple tasks is key. Be prepared to discuss how you prioritise your workload and meet deadlines. Share specific examples of how you've successfully managed your time in previous roles to demonstrate your organisational skills.
