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For Companies At a Glance
- Tasks: Manage customer relationships and ensure service levels are met daily.
- Company: Join Europa Worldwide Group, a top logistics operator with a global presence.
- Benefits: Enjoy hybrid work options, 25 days off, and wellness programmes.
- Why this job: Be part of a supportive culture that values work-life balance and recognition.
- Qualifications: Strong communication skills and a background in sales or customer service are essential.
- Other info: Opportunity to earn referral rewards and enhance family leave benefits.
The predicted salary is between 28800 - 43200 £ per year.
Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse. The group employs over 1,100 people with 16 sales and customer services sites across the UK and Ireland, and has teams in Belgium, the Netherlands, Hong Kong, China, India, the UAE and South Africa.
We are looking for a Customer Service Operator to join our branch in Newcastle! You will build, manage and maintain relationships with customers as directed by the customer service manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.
Some of the many benefits we can offer in return:
- Competitive Salary Package
- Hours: Monday to Friday 9am to 5.30pm. Hybrid work from home on Friday after probation.
- Convenient Onsite Amenities: Free car parking
- Generous Time Off: Benefit from 25 days of annual leave plus all UK bank holidays.
- Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
- Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
- Referral Rewards: Earn up to £1000 by referring a friend to join our team.
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
- Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.
What you will be doing as Customer Service Operator:
- Be the first point of contact for all matters related to your assigned portfolio of customers.
- Communicate providing updates for customers through either phone or email.
- Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
- Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
- Ensure that the commodity codes and invoices are correct and processed for dispatch.
- Be proactive in approaching and engaging with existing customers to generate income.
- Respond in a timely manner to problems or concerns from customers within the required turnaround time.
Our Ideal Customer Service Operator:
- Strong, confident personality with an internal sales background and/or customer service background.
- Time management skills are essential as are communication (face-to-face and over the phone) skills.
- A good head for numbers is required.
- Excellent communicator and dedication to excellent customer service.
- A desire to improve the Gross profit margins.
Europa Worldwide Group do not accept agency CV submissions unless specifically requested/engaged with the role by the Internal Recruitment Team. Please do not submit speculative CVs to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CVs received in this unsolicited manner.
Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Customer Service Operator employer: Europa Worldwide Group
Contact Detail:
Europa Worldwide Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Familiarise yourself with the logistics industry, especially customer service operations. Understanding the key terms and processes will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be the first point of contact for customers, being able to convey information clearly and confidently is crucial.
✨Tip Number 3
Showcase your time management abilities by preparing examples of how you've successfully handled multiple tasks or priorities in previous roles. This will demonstrate your capability to manage the customer service cycle effectively.
✨Tip Number 4
Network with current employees or professionals in the logistics sector. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Operator position. Tailor your application to highlight relevant experience and skills that match what Europa Worldwide Group is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant sales background. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet service levels and financial targets.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your problem-solving abilities and dedication to excellent customer service. Make sure to address how you can contribute to the team.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Europa Worldwide Group
✨Showcase Your Communication Skills
As a Customer Service Operator, you'll be the first point of contact for customers. Make sure to demonstrate your excellent communication skills during the interview. Practice clear and concise responses, and be ready to discuss how you've effectively communicated with customers in the past.
✨Highlight Your Problem-Solving Abilities
The role requires timely responses to customer concerns. Prepare examples of how you've successfully resolved issues in previous roles. This will show your potential employer that you can handle challenges and maintain customer satisfaction.
✨Demonstrate Time Management Skills
Time management is crucial in this position. Be prepared to discuss how you prioritise tasks and manage your time effectively. You might want to share specific instances where you successfully balanced multiple responsibilities.
✨Familiarise Yourself with the Company
Research Europa Worldwide Group and understand their services and values. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your answers to align with their goals and culture.
