At a Glance
- Tasks: Be the go-to person for customer queries and manage their service experience.
- Company: Join Europa Worldwide Group, a dynamic logistics operator with global reach.
- Benefits: Enjoy competitive pay, generous leave, and exclusive discounts.
- Other info: Work-life balance and a supportive culture await you!
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Strong communication skills and a background in sales or customer service.
The predicted salary is between 30000 - 42000 £ per year.
Europa Worldwide Group is an ambitious independent logistics operator with three divisions: Europa Road, Europa Air & Sea, and Europa Warehouse. We have sales offices in the UK, Ireland and international sites including Europe and locations such as Hong Kong, China, India and Dubai. We are looking for a Customer Service Operator to join our branch in Sheffield.
You will build, manage and maintain relationships with customers as directed by the customer service manager and manage the day-to-day operations of the customers in your portfolio, ensuring agreed service levels and financial targets are met.
What you will be doing as Customer Service Operator:
- Be the first point of contact for all matters related to your assigned portfolio of customers.
- Communicate updates to customers via phone or email.
- Manage the customer service cycle from start to finish, ensuring key information required to prepare quotes and process consignments is compliant with HMRC customs.
- Provide a variety of quotes to satisfy customer requirements in an ever-changing scenario.
- Ensure commodity codes and invoices are correct and processed for dispatch.
- Be proactive in approaching and engaging with existing customers to generate income.
- Respond to problems or concerns from customers in a timely manner within the required turnaround time.
Our Ideal Customer Service Operator:
- Strong, confident personality with an internal sales background and/or customer service background.
- Time management and communication skills (face-to-face and over the phone) are essential.
- A good head for numbers is required.
- At least 2 years Commercial Office experience; ideally some exposure to a logistics industry role (not essential).
- Excellent communicator with a dedication to excellent customer service.
- A desire to improve gross profit margins.
Benefits and working hours:
- Competitive Salary Package
- Hours: Monday to Friday, 9:00am to 5:30pm
- Onsite amenities: Free car parking
- Benefits portal: access to a wide range of exclusive discounts, company benefits, wellbeing resources and more
- Generous leave: 25 days of annual leave plus UK bank holidays
- Enhanced Family Leave: enhanced maternity, paternity and adoption pay
- Wellbeing programme to support overall health and happiness
- Referral Rewards: earn up to £1000 by referring a friend
- Work-life balance and a supportive working culture
- Recognition programs including charity 50-50 and long service awards
Please note – if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note that an offer of employment is subject to the completion of satisfactory pre-employment checks.
Job details:
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Transportation, Logistics, Supply Chain and Storage
Customer Service Operator in Sheffield employer: Europa Worldwide Group
At Europa Worldwide Group, we pride ourselves on being an excellent employer, offering a vibrant work culture in Sheffield that fosters personal and professional growth. Our commitment to employee wellbeing is reflected in our generous leave policies, competitive salary packages, and a range of benefits designed to support a healthy work-life balance. Join us to be part of a dynamic team where your contributions are recognised and valued, and where you can thrive in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator in Sheffield
✨Tip Number 1
Get to know the company! Research Europa Worldwide Group and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Operator, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Europa team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Operator in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Service Operator role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like time management and communication skills.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show us your personality and explain why you're the perfect fit for our team. Mention your passion for customer service and how you can contribute to our goals.
Show Off Your Numbers Skills:Since we need someone with a good head for numbers, don’t shy away from showcasing any relevant experience or achievements related to financial targets or quotes in your application. We love a candidate who can crunch numbers!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Europa Worldwide Group
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand how to handle complaints, manage expectations, and maintain a positive relationship with customers. This will show that you’re ready to be the first point of contact for clients.
✨Familiarise Yourself with Logistics Terminology
Since this role is in the logistics sector, it’s crucial to know some key terms and processes. Research common logistics terms, especially those related to customs and shipping. This knowledge will help you communicate effectively during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Off Your Communication Skills
As a Customer Service Operator, strong communication is key. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable discussing your skills and how they relate to the job.
