Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries and manage their service experience.
- Company: Join Europa Worldwide Group, a top logistics operator with a global presence.
- Benefits: Enjoy a competitive salary, hybrid work options, and 25 days annual leave.
- Why this job: Thrive in a supportive culture that values work-life balance and employee wellbeing.
- Qualifications: Ideal candidates have strong communication skills and at least 2 years of office experience.
- Other info: Opportunities for referral rewards and recognition programs to celebrate your contributions.
The predicted salary is between 22700 - 30000 £ per year.
Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.
The group employs over 1,100 people with 16 sales and customer services sites across the UK and Ireland, and the Republic of Ireland, plus Europa’s own teams in Belgium, the Netherlands, Hong Kong, China, India, the UAE and South Africa.
We are looking for
A Customer Service Operator to join our branch in Bristol! You will build, manage and maintain relationships with customers as directed by the customer service manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.
What we can offer in return
- Competitive Salary Package: £27,270 per annum
- Hours Monday to Friday 9am to 5.30pm Hybrid work from home on Friday after probation.
- Convenient Onsite Amenities: Free car parking
- Benefits portal: where you access a wide range of exclusive discounts, company benefits, well being resources and much more.
- Generous Time Off: Benefit from 25 days of annual leave plus all UK bank holidays.
- Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
- Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
- Referral Rewards: Earn up to £1000 by referring a friend to join our team.
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
- Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.
What you will be doing as Customer Service Operator
- Be the first point of contact for all matters related to your assigned portfolio of customers.
- Be responsible to communicate providing updates for customers through either phone or email facet.
- Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
- Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
- Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
- Be proactive in approaching and engaging with existing customers to generate income.
- Respond in a timely manner to problem or concerns from customers within the required turnaround time.
Our Ideal Customer Service Operator
- Strong, confident personality with an internal sales background and/or customer service background.
- Time management skills are essential as are communication (face-to-face and over the phone) skills.
- A good head for numbers is required.
- At least 2 years Commercial Office experience & ideally some exposure to a logistics industry role (not essential).
- Excellent communicator and dedication to excellent customer service.
- A desire to improve the Gross profit margins.
Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner.
Please note – if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative, Customer Service, and Sales
Industries
- Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr
Customer Service Operator employer: Europa Worldwide Group
Contact Detail:
Europa Worldwide Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Familiarise yourself with the logistics industry, especially customs regulations and commodity codes. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Customer Service Operator, you'll need to convey information clearly and effectively, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your time management abilities by preparing examples of how you've successfully handled multiple tasks or projects in previous roles. This will highlight your organisational skills during the interview.
✨Tip Number 4
Research Europa Worldwide Group and their values. Understanding their company culture and what they stand for will allow you to tailor your responses in the interview and show that you're a good fit for their team.
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Operator position. Tailor your application to highlight relevant experience and skills that match what Europa Worldwide Group is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, time management skills, and any relevant commercial office experience. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet financial targets and provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your strong communication skills and ability to manage customer relationships effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Europa Worldwide Group
✨Know the Company
Before your interview, take some time to research Europa Worldwide Group. Understand their divisions, values, and recent achievements. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Communication Skills
As a Customer Service Operator, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through phone or email. Highlight your ability to handle queries and provide updates.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved customer issues. Employers value candidates who can think on their feet and find solutions quickly, so prepare a few scenarios that demonstrate your problem-solving skills.
✨Highlight Time Management Skills
Time management is essential for this role. Be prepared to talk about how you prioritise tasks and manage your workload effectively. Consider sharing examples from previous roles where you successfully balanced multiple responsibilities.
