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- Tasks: Manage customer relationships and ensure top-notch service in a dynamic logistics environment.
- Company: Join Europa Worldwide Group, a leading logistics company with a strong growth mindset.
- Benefits: Enjoy competitive pay, generous leave, and exclusive discounts through our benefits portal.
- Why this job: Be part of a forward-thinking team where your contributions truly matter.
- Qualifications: Strong communication skills and a background in customer service or sales are essential.
- Other info: Experience excellent career growth and a supportive work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions – Europa Road, Europa Air & Sea, and Europa Warehouse – and our continued success has earned us a place in The Sunday Times Top Track for three consecutive years. With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, and countries such as Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future. If you’re looking to be part of a forward-thinking organisation where your contribution genuinely makes an impact, Europa is a place where you can grow and thrive.
We are looking for a Customer Service Operator to join our branch in Cambridge! You will build, manage and maintain relationships with customers as directed by the customer service manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.
Some of the many benefits we can offer in return:
- Competitive Salary Package
- Hours Monday to Friday 9am to 5.30pm
- Convenient Onsite Amenities: Free car parking
- Benefits portal: where you access a wide range of exclusive discounts, company benefits, wellbeing resources and much more.
- Generous Time Off: Benefit from 25 days of annual leave plus all UK bank holidays.
- Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
- Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
- Referral Rewards: Earn up to £ by referring a friend to join our team.
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
- Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.
What you will be doing as Customer Service Operator:
- Be the first point of contact for all matters related to your assigned portfolio of customers.
- Be responsible to communicate providing updates for customers through either phone or email.
- Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
- Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
- Be responsible to ensure that commodity codes and invoices are correct and processed for dispatch.
- Be proactive in approaching and engaging with existing customers to generate income.
- Respond in a timely manner to problems or concerns from customers within the required turnaround time.
Our Ideal Customer Service Operator:
- Strong, confident personality with an internal sales background and/or customer service background.
- Time management skills are essential as are communication (face-to-face and over the phone) skills.
- A good head for numbers is required.
- At least 2 years Commercial Office experience & ideally some exposure to a logistics industry role (not essential).
- Excellent communicator and dedication to excellent customer service.
- A desire to improve the Gross profit margins.
Please note – if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.
Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
“Europa Worldwide Group do not accept agency CV submissions unless specifically requested/engaged with the role by the Internal Recruitment Team. Please do not submit speculative CVs to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CVs received in this unsolicited manner.”
Please note that an offer of employment is subject to the completion of satisfactory pre-employment checks.
Customer Service Operator in Cambridge employer: Europa Worldwide Group
Contact Detail:
Europa Worldwide Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator in Cambridge
✨Tip Number 1
Get to know Europa Worldwide Group! Research their values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Operator, you'll need to be confident on the phone and in emails. Role-play with a friend or use online resources to sharpen your skills before the interview.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle difficult customers or tricky situations. Having examples ready will demonstrate your problem-solving abilities and customer focus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Europa team. Don’t miss out!
We think you need these skills to ace Customer Service Operator in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Operator role. Highlight any relevant customer service or sales experience, and don’t forget to mention your time management skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Europa Worldwide Group and how you can contribute to our success. Keep it concise but engaging!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers, make sure your application showcases your ability to communicate effectively. Use clear language and a friendly tone throughout your CV and cover letter.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status!
How to prepare for a job interview at Europa Worldwide Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in logistics. Understand how to manage customer relationships and the importance of timely communication. This will show your potential employer that you’re ready to hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've handled customer issues in the past. Think about specific situations where you turned a negative experience into a positive one. This will highlight your proactive approach and dedication to excellent customer service.
✨Familiarise Yourself with the Logistics Industry
Even if you don’t have direct experience, do some research on the logistics sector. Understanding key terms and processes, like HMRC customs compliance, will impress your interviewers and show your commitment to learning.
✨Show Off Your Communication Skills
Practice clear and confident communication. Whether it’s face-to-face or over the phone, being articulate is crucial for a Customer Service Operator. Consider doing mock interviews with friends to refine your delivery and ensure you come across as approachable and professional.
