At a Glance
- Tasks: Manage sea freight operations and ensure excellent customer service.
- Company: Join Europa Worldwide Group, a top logistics operator with a dynamic culture.
- Benefits: Competitive salary, hybrid working, generous time off, and wellbeing programmes.
- Other info: Enjoy a fantastic work-life balance and recognition for your contributions.
- Why this job: Be part of a thriving team making a real impact in logistics.
- Qualifications: Experience in sea freight and strong communication skills are essential.
The predicted salary is between 32000 - 34000 £ per year.
Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse. Europa Worldwide Group has been featured in The Sunday Times Top Track 250 for three years. With 15 sales offices in the UK and Ireland, Europa also has offices in Europe and international sites including Hong Kong, China, India, and Dubai.
Do you have experience in the Sea freight Industry? We are currently looking for an experienced Sea Freight Operator to support the team and operational requirements of the business through excellent internal relationships and attention to detail.
You will be working closely with the accounts and operational colleagues to ensure that files are maintained to a high standard ensuring sell rates and costings are inputted correctly. You will be involved in the direct communication with suppliers via email and phone, along with the utilisation of Europa software.
Our Ideal Person:
- Previous experience in Seafreight would be highly beneficial
- Customs clearance knowledge
- Excellent communicator and dedication to excellent customer service are required
- Attention to detail with a passion for customer service is critical to this role
- Time management skills are essential as are communication (phone and writing) skills
- English and maths at GCSE level C or above are essential
In this role you will:
- Efficiently and accurately operate all owned Sea freight import/export files.
- Be responsible for proactive communication both internally and externally, providing updates for agents, customers, Customer Service and Business Development managers through phone and email.
- Respond in a timely manner to challenges or concerns from stakeholders within the required turnaround time.
- Ensure problematic tasks that are held for any reason are rectified in a timely manner.
- Manage and arrange customs clearance and delivery booking processes for import files.
- Ensure that excellent and consistent service levels are met at all times.
- Check invoicing batches to ensure files are accurately costed and invoiced.
- Investigate any matters of lost or damaged cargo and liaise with the relevant internal stakeholders.
- Be aware of customer credit limits on accounts in-line with company policy.
- Undertake any other duties as requested by their line manager, commensurate with the role.
- Ensure you comply and follow our company values, which we refer to as ‘Our Approach to Business’.
What you can expect from us:
- Competitive Salary up to £34k, depending on experience
- Hours: Choice of hours either 8am-4:30pm, 8:30am-5pm or 9am-5:30pm.
- Hybrid Working – 3 days on site
- Generous Time Off: Benefit from 25 days of annual leave.
- Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
- Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
- Referral Rewards: Earn up to £500 by referring a friend to join our team.
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
- Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.
Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.
Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Europa Worldwide Group do not accept agency CV submissions unless specifically requested/engaged with the role by the Internal Recruitment Team. Please do not submit speculative CVs to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CVs received in this unsolicited manner.
Please note that an offer of employment is subject to the completion of satisfactory pre-employment checks.
Freight Forwarder - Exports in Birmingham employer: Europa Worldwide Group
Europa Worldwide Group is an exceptional employer, offering a dynamic work environment that prioritises employee wellbeing and work-life balance. With competitive salaries, generous annual leave, and a strong focus on personal development, employees are encouraged to thrive both professionally and personally. The company's commitment to equality and recognition programs further enhances its reputation as a rewarding place to build a career in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarder - Exports in Birmingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Europa Worldwide Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Europa Worldwide Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Europa Worldwide Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Freight Forwarder - Exports in Birmingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Europa Worldwide Group:This is your chance to really connect with the team at Europa Worldwide Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Europa Worldwide Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Europa Worldwide Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Europa Worldwide Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Europa Worldwide Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
