At a Glance
- Tasks: Communicate with customers, manage service cycles, and provide tailored quotes.
- Company: Join Europa Worldwide Group, a top logistics business with a strong international presence.
- Benefits: Enjoy competitive salary, hybrid working, 25 days off, and exclusive discounts.
- Other info: Opportunities for career growth and recognition through awards and referral bonuses.
- Why this job: Be part of a dynamic team that values work-life balance and employee wellbeing.
- Qualifications: Strong communication skills and at least 2 years of office experience required.
The predicted salary is between 30000 - 40000 £ per year.
Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse – and our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years. With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, and countries such as Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future.
A Customer Service Operator to join our branch in Birmingham! You will build, manage and maintain relationships with customers as directed by the Customer Account Manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.
- Competitive salary
- Monday to Friday 9:00 to 5:30pm
- Hybrid working after probation: 4 days onsite and one working from home
- Convenient Onsite Amenities: Free car parking and an onsite canteen for your convenience.
- Generous Time Off: Benefit from 25 days of annual leave.
- Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
- Benefits portal: where you access a wide range of exclusive discounts, company benefits, wellbeing resources and much more.
- Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
- Referral Rewards: Generous referral bonus when you refer a friend to work with us!
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
- Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.
What you will be doing as Customer Service Operator:
- Be responsible to communicate providing updates for customers through either phone or email facet.
- Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
- Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
Our Ideal Customer Service Operator:
- Strong, confident personality with an internal sales background and/or customer service background.
- Time management skills are essential as are communication (face-to-face and over the phone) skills.
- At least 2 years commercial office experience & ideally some exposure to a logistics industry role (not essential).
- Excellent communicator and dedication to excellent customer service.
Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.
Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Customer Services Operator - Monday-Friday - Hybrid in Birmingham employer: Europa Worldwide Group
Europa Worldwide Group is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a competitive salary and a hybrid working model that promotes work-life balance. With generous benefits including 25 days of annual leave, enhanced family leave, and access to a comprehensive wellbeing programme, employees are supported both personally and professionally. The vibrant work culture in Birmingham fosters collaboration and recognition, making it an ideal place for those seeking meaningful and rewarding employment in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Operator - Monday-Friday - Hybrid in Birmingham
✨Tip Number 1
Get to know the company! Research Europa Worldwide Group and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can confidently discuss your experience and how it relates to providing excellent customer service. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Services Operator - Monday-Friday - Hybrid in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Operator role. Highlight any relevant customer service or sales experience, especially in logistics if you have it!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've excelled in customer service and how you can contribute to our success at Europa Worldwide Group.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application showcases your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Europa Worldwide Group
✨Know Your Stuff
Before the interview, make sure you understand Europa Worldwide Group's operations and values. Familiarise yourself with their three divisions: Road, Air & Sea, and Warehouse. This will help you demonstrate your interest and show that you're a good fit for their ambitious culture.
✨Showcase Your Communication Skills
As a Customer Service Operator, communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether over the phone or via email. Highlight your ability to manage customer expectations and provide updates, as this will resonate well with the interviewers.
✨Demonstrate Time Management
Time management is essential for this role. Be ready to discuss how you've successfully managed multiple tasks or projects simultaneously. Use specific examples to illustrate your organisational skills and how you prioritise tasks to meet deadlines.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
