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- Tasks: Manage customer relationships and ensure top-notch service in a dynamic logistics environment.
- Company: Join Europa Worldwide Group, a leading logistics company with a strong growth mindset.
- Benefits: Enjoy competitive salary, 25 days leave, free parking, and a supportive work culture.
- Why this job: Be the voice of our customers and make a real impact in a thriving business.
- Qualifications: Strong communication skills and a background in customer service or administration preferred.
- Other info: Great opportunities for career growth and a focus on work/life balance.
The predicted salary is between 30000 - 42000 £ per year.
Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse. Our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years.
With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future.
If you’re looking to be part of a forward-thinking organisation where your contribution genuinely makes an impact, Europa is a place where you can grow and thrive.
Position Summary: To build, manage and maintain relationships with customers as directed by the customer service manager. Manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.
Responsibilities:
- Be the first point of contact for all matters related to your assigned portfolio of customers.
- Work with key internal stakeholders such as operations and customs supervisor to obtain delivery status updates for your portfolio of customers within a timely manner.
- Communicate updates for customers through either phone or email.
- Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
- Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
- Ensure credit limits are managed to an appropriate level and payments and debt are recovered.
- Ensure that commodity codes and invoices are correct and processed for dispatch.
- Rectify problematic tasks that are held for any reason in a timely manner.
- Be proactive in approaching and engaging with existing customers to generate income.
- Support the Customer Service Manager with statistics that highlight customer performance and trends via the Customer Service Database Leonardo.
- Respond in a timely manner to problems or concerns from customers within the required turnaround time.
- Undertake any other duties as requested by your line manager, commensurate with the role.
- Comply and follow our company values, which we refer to as ‘Our Approach to Business’.
What you can expect from us:
- Excellent salary package
- Free Car Parking
- 25 days annual leave, plus all UK bank holidays
- Enhanced Maternity / Paternity & Adoption pay
- Employee Wellbeing Programme
- Referral Bonus Scheme
- Charity 50-50 & Long service awards
- A fantastic working culture which promotes excellent work/life balance.
Please note that an offer of employment is subject to the completion of satisfactory pre-employment checks.
Customer Service Operator in Birmingham employer: Europa Worldwide Group
Contact Detail:
Europa Worldwide Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Europa Worldwide Group, their values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Europa team!
We think you need these skills to ace Customer Service Operator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Operator role. Highlight your customer service background and any relevant freight experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for Europa. Share specific examples of how you've managed customer relationships or solved problems in the past – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your ability to convey information clearly. Whether it’s through your writing style or how you present your experiences, let your personality shine!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Europa Worldwide Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand the key principles of excellent customer service, especially in a logistics context. Be ready to share examples of how you've handled difficult situations or resolved customer issues in the past.
✨Familiarise Yourself with the Company
Do some research on Europa Worldwide Group and its operations. Knowing about their divisions and recent achievements will show your genuine interest in the company. You can even mention how you align with their values during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific instances where you had to manage a busy inbox or deal with multiple customer requests at once. Practising these scenarios will help you articulate your thought process clearly.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Whether it's over the phone or face-to-face, demonstrate your ability to convey information effectively. You might even want to prepare a few questions to ask the interviewer to show your engagement.