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- Tasks: Be the go-to person for clients, resolving queries and enhancing their experience.
- Company: Dynamic financial services firm focused on client relationships.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Why this job: Join a team where your communication skills can shine and make a difference.
- Qualifications: 1-3 years in client services; degree in economics preferred but not essential.
- Other info: Embrace diversity and enjoy a supportive work environment.
The predicted salary is between 28800 - 48000 £ per year.
Acts as a first point of contact for clients, taking ownership for the resolution of their basic queries.
Drafts and distributes communications to clients regarding new products and services, service enhancements and disruptions, contractual licensing, and user permissions.
Supports the onboarding process for new clients in conjunction with the Sales teams, identifying client training opportunities where necessary.
Builds relationships with internal and external stakeholders, ensuring clients receive the best possible service.
Analyses client queries and requests, extracting bespoke data when necessary, and escalating complex issues.
Assists in the production of regular external client reports in line with business requirements and global reporting standards.
Some experience in client service and/or relationship management roles.
Knowledge, Skills and Experience Required:
- 1-3 years previous Financial Services experience in client role.
- Interest in Capital Markets, in particular swaps.
- Educated to degree level in economics is preferred but not essential.
- Confident and articulate telephone manner.
- Excellent attention to detail.
- Excellent interpersonal and communication skills.
- Ability to work effectively both independently and as part of a team.
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Client Services Associate employer: Euronext
Contact Detail:
Euronext Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Associate
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to client services. Think about how you'd handle specific client queries and be ready to share examples from your past experiences.
✨Tip Number 4
Don't forget to follow up after your interviews! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Client Services Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Associate role. Highlight your experience in client service and relationship management, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent interpersonal and communication skills. Use clear and concise language in your application to reflect your articulate telephone manner.
Highlight Relevant Experience: If you've got any experience in Financial Services or an interest in Capital Markets, make sure to mention it! We want to see how your background can contribute to our team and help us provide the best service to our clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining the StudySmarter family!
How to prepare for a job interview at Euronext
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services and capital markets, especially swaps. Being able to discuss these topics confidently will show that you're genuinely interested in the role and understand the industry.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would handle client queries and communicate service updates.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was drafting communications or analysing client requests, being able to highlight these moments will demonstrate your fit for the role.
✨Build Rapport
During the interview, try to build a connection with your interviewer. Ask them about their experiences at the company and share your enthusiasm for working collaboratively with both clients and internal teams. This will help you stand out as a personable candidate.
