At a Glance
- Tasks: Support customers with queries about our products and enhance their online experience.
- Company: Join a leading international research company with a vibrant, diverse culture.
- Benefits: Generous salary, flexible working hours, and opportunities for personal development.
- Other info: Enjoy a fun work-life balance with social events and volunteering opportunities.
- Why this job: Be part of a dynamic team making a real impact on customer satisfaction.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.
The Customer Support Advisor is ideal for a recent graduate or experienced support professional looking to join an International Research Company where they will be primarily responsible for supporting our customers with their online queries regarding the content and purchasing of reports alongside the development of leads for sales teams. The Customer Support Advisor’s role is to assist the Head of Customer Success & Digital Delivery in enhancing the user experience of Euromonitor.com resources, driving brand awareness and online revenue, specifically focusing on assisting visitors to the site, answering questions on our products and services and increasing conversion rates.
If you are a great communicator who is tenacious and customer focused then this could be the role for you. Support is primarily delivered through direct communication with our clients in real time and by email. Customer Support Advisors are required to become experts on the complete product portfolio, have excellent communication skills and a helpful nature when answering a wide range of often complex questions from business leaders, prospective clients and visitors to the website. The successful candidate will be part of an international team across three key time zone locations that allows Euromonitor to offer our clients 24 support.
Key Responsibilities:
- Supporting our customers by monitoring and answering queries on Euromonitor International’s products, services and methodology.
- Liaising with industry research teams to answer questions or provide feedback as necessary.
- Following up on leads from customers and answering their questions to promote purchases.
- Assisting with purchasing and solving any issues related to orders and invoicing.
- Identifying potential sales opportunities from queries through discovery and passing on leads to Sales teams.
- Contributing to an internal knowledge base of frequently asked questions, both research and purchasing related.
- Collating feedback and usability recommendations, online process improvement and bug identification for internal systems.
- Contributes to projects, working with others and providing input as required.
- Delivering work to required standards and service levels.
- Managing and maintaining CRM systems with regards to all client engagement.
Requirements:
- Excellent communication skills
- Good organisational and time management skills
- Customer service experience
- Understanding of the role of new technologies in improving customer service
- Tenacity and keen attention to detail
- Ability to prioritise tasks as required
- Ability to discover customer requirements and identify suitable products to meet their needs
- Experience working with Microsoft products
- Experience working with SalesForce
- Experience of website administration an advantage
- Fluent in written and spoken English, with additional languages an advantage
Benefits:
- Generous salary
- Pension
- Holidays plus bank holidays
- 40 hours personal development
- Work from anywhere in the world, up to 15 days a year
- Flexi working hours
Our Values:
- We seek individuals who act with integrity
- We look for candidates who are curious about the world
- We feel that as a community, we’re stronger together
- We seek to enable people to feel empowered
- We welcome candidates who bring strength in diversity
International: not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis. Hardworking and sociable: our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with.
Committed to making a difference: We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice.
It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights.
Excellent benefits: we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.
Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.
Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.
Customer Support Advisor in London employer: Euromonitor
At Euromonitor London, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Finance Systems Manager, you will benefit from our commitment to employee growth through continuous learning opportunities and a supportive environment that encourages professional development. Located in the vibrant city of London, we offer a dynamic workplace where your contributions directly impact our global finance platforms, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euromonitor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euromonitor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euromonitor:Your cover letter is your chance to shine! Tell us why you want to work at Euromonitor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euromonitor!
How to prepare for a job interview at Euromonitor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
