At a Glance
- Tasks: Enhance client experience by managing queries and building strong relationships.
- Company: Join a leading data analytics firm with a global presence.
- Benefits: Enjoy competitive salary, flexible hours, and generous holiday allowances.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Make a real impact by driving innovation and tech solutions for clients.
- Qualifications: 3 years of client engagement or research experience required.
The predicted salary is between 30000 - 40000 € per year.
About Euromonitor: Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.
Overview of Role: The Client Support Consultant role offers the opportunity for the successful candidate to enhance the client experience by acting as a vital link between commercial and research functions. Driven by curiosity and a passion for innovation, this role is focused on identifying efficiencies and uncovering opportunities within client queries, always seeking to understand the “why” behind each request. The ideal candidate is a strategic thinker, comfortable piloting new AI/tech solutions and championing their adoption, with the commercial acumen to transform queries into valuable business opportunities. By fostering strong partnerships through effective communication and stakeholder engagement, the Client Support Consultant ensures seamless collaboration and delivers impactful solutions that drive both client satisfaction and business growth. Reporting to the Head of Client Support, this is a significant opportunity not only to elevate query service, but also to gain more exposure to client engagement at regional and global level.
Key Responsibilities:
- Query management: Ownership of a specific regional query load split by industry, account or other grouping. Responsibility for efficient, high quality query engagement with sales and clients based on standard operating procedures.
- Relationship-building: Building strong and collaborative working relationships with relevant research, insights and sales team to support effective and seamless client support.
- Tech adoption: Working in collaboration with Gen AI and tech teams to effectively incorporate and implement new AI solutions for query management and analysis.
- Reporting and Insights: Developing and building relevant reports for research sales using query and passport usage data as well as other relevant metrics.
- Data partnership: Working closely with the insights team and project managers to define and develop well defined and structured pathways for client data partnership.
- Claims: Coordinating Passport claims requests and necessary actions to sign off the data.
Experience:
- 3 years of syndicated, consulting research, service tiers or sales experience.
- Direct client engagement experience for queries, CPT Lead/member, presentation experience and interaction in informal client settings.
- Knowledge and passion for traditional and emerging research methods, tools, and technologies.
- Structured communication and storytelling skills with ability to influence a range of audiences.
Attributes:
- Creative problem solver with a common sense and practical solutions orientation.
- Results-oriented team player who holds themselves accountable for performance.
- Calm under pressure and able to function effectively in a fast-paced environment.
- Strategic thinker with an ability to effectively identify opportunities from queries.
- Interest in Gen AI solutions for research operational efficiency.
- Confident presenter, able to prepare quickly to engage with clients at short notice.
- Active listener who responds rather than reacts.
- Collaborative spirit with the ability to effect goodwill across teams and functions.
Languages: European language skills are an advantage.
Benefits: Why work for Euromonitor?
- Our Values: We seek individuals who act with integrity, are curious about the world, and feel empowered.
- International: We have a very multinational workforce and communicate across our 16 offices worldwide.
- Hardworking and sociable: We pride ourselves on creating an appropriate work-life balance.
- Committed to making a difference: Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year.
- Excellent benefits: We offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances.
- Opportunities to grow: We offer extensive training and development opportunities at all levels.
Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.
Client Support Consultant in London employer: Euromonitor
At Euromonitor International, we pride ourselves on fostering a vibrant work culture that values integrity, curiosity, and collaboration. As a Client Support Consultant, you will enjoy a flexible work environment, competitive benefits, and ample opportunities for professional growth, all while contributing to meaningful projects that make a difference in the community. With a diverse and multinational workforce, our commitment to employee development ensures that your career can flourish in an innovative and supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Consultant in London
✨Tip Number 1
Get to know the company inside out! Research Euromonitor's values, recent projects, and their approach to client support. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your storytelling skills! When discussing your experiences, focus on how you've solved problems or improved processes. Use specific examples that highlight your strategic thinking and ability to engage with clients effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider insights and potentially even referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Euromonitor team.
We think you need these skills to ace Client Support Consultant in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Support Consultant role. Highlight your experience in client engagement and any tech solutions you've worked with, as this will show us you're a great fit for the position.
Showcase Your Curiosity:We love candidates who are curious about the world! In your application, share examples of how you've identified opportunities or solved problems in previous roles. This will demonstrate your strategic thinking and passion for innovation.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use structured communication to convey your ideas effectively. Remember, we want to see your storytelling skills shine through!
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that we receive all your details correctly and gives you the best chance to stand out in the process.
How to prepare for a job interview at Euromonitor
✨Know Your Stuff
Before the interview, dive deep into Euromonitor's services and recent projects. Understanding their data analytics and market research will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled client queries or challenges in the past. Highlight your creative problem-solving abilities and how you turned those situations into opportunities, as this aligns perfectly with what they’re looking for.
✨Be Tech-Savvy
Familiarise yourself with AI and tech solutions relevant to client support. Be ready to discuss how you’ve used technology to enhance client experiences or streamline processes, as this is a key aspect of the role.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use active listening skills and engage in a two-way conversation. This will demonstrate your collaborative spirit and ability to foster strong relationships, which is crucial for the Client Support Consultant role.
