Client Support Consultant

About Euromonitor: Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.

Overview of Role: The Client Support Consultant role offers the opportunity for the successful candidate to enhance the client experience by acting as a vital link between commercial and research functions. Driven by curiosity and a passion for innovation, this role is focused on identifying efficiencies and uncovering opportunities within client queries, always seeking to understand the “why” behind each request. The ideal candidate is a strategic thinker, comfortable piloting new AI/tech solutions and championing their adoption, with the commercial acumen to transform queries into valuable business opportunities. By fostering strong partnerships through effective communication and stakeholder engagement, the Client Support Consultant ensures seamless collaboration and delivers impactful solutions that drive both client satisfaction and business growth.

Key Responsibilities:

• Query management: Ownership of a specific regional query load split by industry, account or other grouping. Responsibility for efficient, high quality query engagement with sales and clients based on standard operating procedures. Renewed focus on opportunity identification and conversion for both sales and research through queries.
• Relationship-building: Building strong and collaborative working relationships with relevant research, insights and sales team to support effective and seamless client support.
• Tech adoption: Working in collaboration with Gen AI and tech teams to effectively incorporate and implement new AI solutions for query management and analysis – this will range from helping identify appropriate solutions and integrate into daily practice but also training relevant AI tools to be effective, responsive and relevant.
• Reporting and Insights: Developing and building relevant reports for research sales using query and passport usage data as well as other relevant metrics. In the first 6 months this will be defining the audience, nature and cadence of this reporting and after that it will be about collecting, analysing and delivering those reports as relevant.
• Data partnership: Working closely with the insights team and project managers to define and develop well defined and structured pathways for client data partnership, focussing on sales training, engagement and readiness.
• Claims: Coordinating Passport claims requests and necessary actions to sign off the data. Working closely with the claims team as well as local research and insights teams to do so.

Experience:

• 3 years of syndicated, consulting research, service tiers or sales experience.
• Direct client engagement experience for queries, CPT Lead/member, presentation experience and interaction in informal client settings.
• Knowledge and passion for traditional and emerging research methods, tools, and technologies and how they are used to empower researchers and our businesses to deliver great products and service.
• Structured communication and storytelling skills with ability to influence a range of audiences.

Attributes:

• Creative problem solver with a common sense and practical solutions orientation.
• Results-oriented team player who holds themselves accountable for performance, takes ownership and makes adjustments to drive improvement and efficiency.
• Calm under pressure and able to function effectively in a fast-paced environment of client and sales demand.
• Strategic thinker with an ability to effectively identify opportunities from queries (focusing on the “why” not the “what”).
• Interest in Gen AI solutions for research operational efficiency, comfortable piloting new tech solutions.
• Confident presenter, able to prepare quickly to engage with clients at short notice.
• Active listener who responds rather than reacts and knows when to ask for help.
• Collaborative spirit with the ability to effect goodwill across teams and functions.

Languages: European language skills are an advantage.

Our Values:

• We seek individuals who act with integrity.
• We look for candidates who are curious about the world.
• We feel that as a community, we’re stronger together.
• We seek to enable people to feel empowered.
• We welcome candidates who bring strength in diversity.

Benefits:

• Excellent benefits: we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.
• Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.