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For Companies At a Glance
- Tasks: Engage with clients to maximise their use of our market research tools and insights.
- Company: Join a leading market research provider with a global impact.
- Benefits: Gain valuable experience, develop client management skills, and enjoy a supportive work environment.
- Why this job: Be a key player in helping businesses thrive through strategic insights and data.
- Qualifications: Strong communication skills and a passion for client success are essential.
- Other info: Opportunity for career growth in a dynamic and collaborative team.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About Euromonitor International
Euromonitor International is a leading independent market research provider, delivering strategic insights on industries, companies, economies and consumers globally. Our Partnerships team works with Euromonitor’s largest, most long‑standing strategic global clients helping them unlock the full value of our data to maximise ROI through our insights and platforms, supporting high‑impact decision making.
About the Role
We are looking for an enthusiastic Client Success Executive (CSE) to join the Partnerships team on a 12‑month fixed‑term contract (maternity cover). This is a fantastic opportunity to work with our top accounts for whom Euromonitor is a trusted/key growth partner. This role is ideal for someone who thrives in a client‑facing environment, enjoys problem‑solving, and is motivated by helping global businesses get maximum value from their Euromonitor subscription.
As a CSE, you will work closely with some of our Senior Partnership Leads in driving adoption, engagement and usage of Passport and other Euromonitor solutions (such as Consulting) across operating across a wide array of industries. Your work will directly contribute towards retention, growth, and long‑term value creation across these key partnerships.
Responsibilities
- Client Engagement & Adoption: Client centric ensuring they gain maximum value from their Passport licence through effective onboarding, training and ongoing usage support. Proactively drive adoption by identifying new users, understanding their workflows and recommending relevant tools and capabilities. Tailoring demonstrations to their specific projects/data needs and understanding their key milestones. Deliver regular engagement activities (training sessions group, 1:1), collecting value stories, usage reviews, platform walkthroughs) to deepen understanding and encourage consistent usage by pointing users to relevant content.
- Partnership Support: Collaborate with Partnership Leads on strategic account plans, driving wider engagement objectives and helping implement client‑specific initiatives. Understand client organisational structures for effective stakeholder management and to help expand reach and usage across functions, regions and stakeholder groups. Surface insights, usage patterns and opportunities that help strengthen the overall partnership strategy to support retention.
- Client Support & Query Management: Respond effectively to research, methodology, platform or data queries, coordinating with Research, Technical Support and Product teams as needed to ensure timely and accurate responses ahead of client deadlines. Ensure clients receive timely, accurate and actionable support, enhancing their overall experience and confidence in our solutions.
- Data, Processes & Internal Collaboration: Maintain accurate records in CRM systems, ensuring user data, activities and engagement plans are consistently updated. Collaborate with internal teams (Research, Product, Consulting, Technical Support) to ensure client issues or opportunities are resolved effectively.
Skills & Competencies
- Client‑centric with strong relationship builder (internally and externally) with excellent questioning, listening and communication skills.
- Confident interacting with stakeholders across multiple levels and functions.
- Highly organised, able to juggle between multiple clients, tasks and priorities with strong time‑management.
- Skilled at virtual and in‑person presentations and product demonstrations.
- Familiarity with CRM tools (e.g., Salesforce) preferred.
- Knowledge/experience in of CPG industry dynamics or interest in consumer markets is a plus.
Client Success Executive, 12month FTC employer: Euromonitor
Contact Detail:
Euromonitor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Executive, 12month FTC
✨Tip Number 1
Get to know the company inside out! Research Euromonitor International and understand their products, especially Passport. This will help you tailor your conversations and show that you're genuinely interested in helping clients succeed.
✨Tip Number 2
Practice your client engagement skills! Role-play common scenarios you might face as a Client Success Executive. This will boost your confidence and prepare you for real-life interactions with clients.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. They might even share tips that could give you an edge during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the world of client success.
We think you need these skills to ace Client Success Executive, 12month FTC
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for client success shine through! We want to see how excited you are about helping businesses maximise their value from our solutions. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that align with the role. We love seeing how your background fits into our Partnerships team and how you can contribute to our clients' success.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly understand how you can add value to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Euromonitor
✨Know Your Client Success Fundamentals
Make sure you understand the core principles of client success. Familiarise yourself with how to drive adoption and engagement, as well as how to tailor your approach to different clients. This will show that you're not just interested in the role, but that you have a genuine understanding of what it takes to succeed.
✨Research Euromonitor Inside Out
Dive deep into Euromonitor's offerings, especially Passport and Consulting solutions. Understand their value propositions and how they help clients maximise ROI. Being able to discuss specific features and benefits during your interview will demonstrate your enthusiasm and preparedness.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and client management abilities. Think of examples from your past experiences where you've successfully engaged clients or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
As a Client Success Executive, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a mock presentation or demonstration to showcase your ability to engage and inform clients effectively during the interview.