At a Glance
- Tasks: Build strong client relationships and drive product adoption for customer success.
- Company: Join a global leader in data analytics and market research.
- Benefits: Competitive salary, generous holiday, hybrid working, and professional growth opportunities.
- Other info: Enjoy a collaborative culture with flexible hours and social events.
- Why this job: Make a real impact by helping clients succeed with valuable insights.
- Qualifications: Experience in Customer Success or Account Management and strong communication skills.
Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services and are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.
This is a highly visible, client-facing role focused on building strong relationships, driving adoption and engagement, and supporting long-term customer success. You'll work with a portfolio of clients, helping them embed Euromonitor solutions into their day-to-day decision-making while partnering closely with commercial and specialist teams to support retention and growth. As a Customer Success Manager, you'll play a key role in ensuring our clients maximise the value of their subscription and achieve meaningful business outcomes. If you enjoy building trusted relationships, delivering value and helping customers succeed, we'd love to hear from you.
What You'll Be Doing
- Partner with customers to understand their goals, challenges and priorities
- Drive product adoption through onboarding, training and ongoing engagement
- Lead customer success reviews and executive business reviews
- Develop compelling value stories that demonstrate business impact
- Monitor account health and proactively identify risks and opportunities
- Support successful renewals in partnership with commercial colleagues
- Identify growth opportunities and connect customers with the right specialists
- Work collaboratively across Sales, Product, Research, Consulting and Support teams
- Maintain accurate customer plans, stakeholder information and account activity in Salesforce
What We're Looking For
- Experience in Customer Success, Account Management or Client Services
- Strong relationship-building and stakeholder management skills
- Excellent communication, presentation and facilitation abilities
- A proactive, customer-first mindset with strong organisational skills
- Confidence using data and insights to guide customer conversations and actions
- Experience with Salesforce or a similar CRM is beneficial
- Experience within subscriptions, data, research, insight or information services is an advantage.
Why join Euromonitor?
- Work with some of the world's leading organisations
- Join a collaborative and internationally diverse business
- Enjoy opportunities for professional growth and career development
Ready to make an impact? If you're passionate about helping customers succeed and want to build a career with a global leader in market intelligence and data-driven insights, we'd love to hear from you.
Our Values:
- We seek individuals who act with integrity
- We look for candidates who are curious about the world
- We feel that as a community, we're stronger together
- We seek to enable people to feel empowered
- We welcome candidates who bring strength in diversity
International: not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis.
Hardworking and sociable: our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with.
Committed to making a difference: We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights.
Excellent benefits: we offer competitive salaries, generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.
Opportunities to grow: we offer training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.
Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.
Customer Success Manager employer: Euromonitor International
Euromonitor International is an exceptional employer that fosters a vibrant and inclusive work culture in London, where employees are empowered to thrive both personally and professionally. With a strong commitment to employee growth through extensive training opportunities, competitive benefits, and a focus on work-life balance, the company encourages collaboration and innovation while making a positive impact through its Corporate Social Responsibility initiatives. Join us to be part of a diverse team that values integrity, curiosity, and community spirit, all while contributing to cutting-edge data analytics and research.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euromonitor International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euromonitor International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euromonitor International:Your cover letter is your chance to shine! Tell us why you want to work at Euromonitor International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euromonitor International!
How to prepare for a job interview at Euromonitor International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
