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For Companies At a Glance
- Tasks: Engage with clients to maximise their use of our market research tools and insights.
- Company: Join a leading market research provider known for strategic insights and client partnerships.
- Benefits: Gain valuable experience in a dynamic environment with potential for career growth.
- Why this job: Be a key player in helping global businesses thrive through data-driven decisions.
- Qualifications: Strong communication skills and a passion for client success are essential.
- Other info: This is a 12-month fixed-term contract, perfect for those looking to make an impact.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About Euromonitor International
Euromonitor International is a leading independent market research provider, delivering strategic insights on industries, companies, economies and consumers globally. Our Partnerships team works with Euromonitor’s largest, most long‑standing strategic global clients helping them unlock the full value of our data to maximise ROI through our insights and platforms, supporting high‑impact decision making.
About the Role
We are looking for an enthusiastic Client Success Executive (CSE) to join the Partnerships team on a 12‑month fixed‑term contract (maternity cover). This is a fantastic opportunity to work with our top accounts for whom Euromonitor is a trusted/key growth partner. This role is ideal for someone who thrives in a client‑facing environment, enjoys problem‑solving, and is motivated by helping global businesses get maximum value from their Euromonitor subscription.
As a CSE, you will work closely with some of our Senior Partnership Leads in driving adoption, engagement and usage of Passport and other Euromonitor solutions (such as Consulting) across operating across a wide array of industries. Your work will directly contribute towards retention, growth, and long‑term value creation across these key partnerships.
Responsibilities
- Client Engagement & Adoption: Client centric ensuring they gain maximum value from their Passport licence through effective onboarding, training and ongoing usage support. Proactively drive adoption by identifying new users, understanding their workflows and recommending relevant tools and capabilities. Tailoring demonstrations to their specific projects/data needs and understanding their key milestones. Deliver regular engagement activities (training sessions group, 1:1), collecting value stories, usage reviews, platform walkthroughs) to deepen understanding and encourage consistent usage by pointing users to relevant content.
- Partnership Support: Collaborate with Partnership Leads on strategic account plans, driving wider engagement objectives and helping implement client‑specific initiatives. Understand client organisational structures for effective stakeholder management and to help expand reach and usage across functions, regions and stakeholder groups. Surface insights, usage patterns and opportunities that help strengthen the overall partnership strategy to support retention.
- Client Support & Query Management: Respond effectively to research, methodology, platform or data queries, coordinating with Research, Technical Support and Product teams as needed to ensure timely and accurate responses ahead of client deadlines. Ensure clients receive timely, accurate and actionable support, enhancing their overall experience and confidence in our solutions.
- Data, Processes & Internal Collaboration: Maintain accurate records in CRM systems, ensuring user data, activities and engagement plans are consistently updated. Collaborate with internal teams (Research, Product, Consulting, Technical Support) to ensure client issues or opportunities are resolved effectively.
Skills & Competencies
- Client‑centric with strong relationship builder (internally and externally) with excellent questioning, listening and communication skills.
- Confident interacting with stakeholders across multiple levels and functions.
- Highly organised, able to juggle between multiple clients, tasks and priorities with strong time‑management.
- Skilled at virtual and in‑person presentations and product demonstrations.
- Familiarity with CRM tools (e.g., Salesforce) preferred.
- Knowledge/experience in of CPG industry dynamics or interest in consumer markets is a plus.
Client Success Executive, 12month FTC employer: Euromonitor International
Contact Detail:
Euromonitor International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Executive, 12month FTC
✨Tip Number 1
Get to know the company inside out! Research Euromonitor International and understand their products, especially Passport. This will help you tailor your conversations and show that you're genuinely interested in helping clients succeed.
✨Tip Number 2
Practice your client engagement skills! Role-play scenarios where you might need to onboard a new user or address a query. The more comfortable you are with these interactions, the better you'll perform in real situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. They might even share tips that could give you an edge during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the world of client success.
We think you need these skills to ace Client Success Executive, 12month FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Executive role. Highlight your experience in client engagement and problem-solving, as these are key aspects of the job. We want to see how you can help our clients get the most out of their Euromonitor subscription!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's essential to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share examples of how you've successfully communicated with clients in the past.
Highlight Relevant Experience: If you've worked in client-facing roles or have experience with CRM tools like Salesforce, make sure to mention it! We love seeing candidates who understand the importance of building strong relationships and can manage multiple clients effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at Euromonitor International
✨Know Your Client Success Fundamentals
Make sure you brush up on the key principles of client success. Understand how to drive adoption and engagement, as well as how to tailor your approach to different clients. Being able to discuss specific strategies for onboarding and supporting clients will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved client issues or improved their experience. This role is all about helping clients maximise their value, so demonstrating your ability to think critically and creatively will set you apart.
✨Familiarise Yourself with Euromonitor's Solutions
Dive into the specifics of Euromonitor’s products, especially Passport and Consulting. Understanding how these tools can benefit clients will allow you to speak confidently about how you can help them achieve their goals during the interview.
✨Practice Your Presentation Skills
Since this role involves delivering training sessions and product demonstrations, practice presenting in a clear and engaging manner. You might even want to prepare a mock demonstration to showcase your skills. This will not only help you feel more confident but also demonstrate your capability to engage clients effectively.