Job Overview
- Job Title: Desktop Support Technician
- Duration: 6 weeks
- Schedule: Mondays – Fridays (Full-time on-site)
- Site: Broughton – Single Aisle STG 01
- Language: Fluent in English
- Start Date: Immediate
- Contract Type: Freelance
- Driver's License: Full UK driving licence required
Main Responsibilities
- Support end‑user technical issues for desktop PCs, laptops, thin clients, tablets, smartphones, printers, MFDs and network connectivity.
- Provide 2nd line IT support within agreed service level agreements.
- Administer infrastructure functions and perform onsite shift coverage.
- Handle remote site support and out‑of‑hours coverage as required.
- Troubleshoot and resolve software issues, image computers, backup and restore settings, and perform system administration tasks.
- Document and track all support requests using the ticketing system, maintaining up‑to‑date status.
- Move equipment and maintain asset inventory in accordance with health and safety guidelines.
- Provide end‑user training on hardware and software usage.
- Recommend and perform device upgrades as needed.
- Work effectively in both business‑as‑usual and project‑based environments.
Technical Skills
- Strong knowledge of Windows 10, Office 365, Microsoft Teams, Google Workspace, ServiceNow.
- Experience with MS Active Directory user and group administration.
- Familiarity with printers, handhelds, smartphones and related peripherals.
Business Skills
- Excellent customer‑service orientation with polite, efficient, and responsive communication.
- Self‑starter with initiative and ability to work independently.
- Strong written and verbal communication in English.
Desired Experience
- At least 4 years of experience in desktop and workstation support.
- Experience with printers, remote control tools and video conferencing.
- Experience managing IT infrastructure projects and upgrades.
- Proficiency with Outlook, Word, Excel and calendaring tools.
- Strong customer service skills and ability to support a diverse staff.
- Detail‑oriented, self‑motivated, and background security check required.
Contact Details:
Eurolaser Technologies Ltd Recruitment Team
