At a Glance
- Tasks: Provide top-notch IT support for desktop and mobile devices at Airbus UK.
- Company: Join a leading aerospace company with a focus on innovation and teamwork.
- Benefits: Competitive pay, hands-on experience, and opportunities for career growth.
- Other info: Flexible working hours and a chance to work on exciting tech projects.
- Why this job: Be part of a dynamic team that makes technology work for people.
- Qualifications: 3-5 years in IT support, strong English skills, and a full UK driving licence required.
The predicted salary is between 31500 - 38500 £ per year.
- Job Deskcription: Desktop Support with Mobile Device Management
• Site Address
Airbus UK Belfast Ltd C/O Shorts Brothers a Boeing Company, Wing Production Unit Airport Road West, Belfast,
- Shift Time:9:00 AM – 5:00 PM (Monday – Thursday)
- Start Date: 28 th Sep to 6 th November 2026 (Monday to Thursday).
- Requirement : Need Techs with Industrial work background with 3 -5 years of relevant experience in DSS and MDM (Mobile Device Management) with SNOW knowledge.
- Language: Approachable and Strong English language skill.
- Driving License : A Must
- Desk side Level 2 Role (Desktop Technician and tech Bar Support
The Desktop Support Technician – Level 2 is responsible for providing high-quality onsite IT support through Desktop Support Services (DSS) and the Mobile Tech Bar.
The role involves delivering walk-up technical support, troubleshooting desktop and mobile devices, managing hardware lifecycle activities, and ensuring an excellent end-user experience.
The technician will support desktop PCs, laptops, smartphones, tablets, printers, and collaboration technologies while maintaining agreed service levels.
- Must have a full UK driving licence and willing to travel.
Main Responsibilities include
- Provided walk-up IT support through the Mobile Tech Bar, assisting users with hardware, software, and mobile device issues.
- Configured, deployed, and supported laptops, desktops, smartphones, and tablets.
- Configured and enrolled laptops, desktops, i Phones, Android devices, and tablets using enterprise management tools.
- Delivered face-to-face technical support to end users through the Mobile Tech Bar.
- Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support.
Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity.
- Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
- Providing on-site cover as part of a shift arrangement
- Support inline with contracted business working hours
- Provide site support in remote offices when required
- Being prepared to work out of hours when required
- Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
- Taking ownership of issues through to resolution on all appropriate requests
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
- Ensuring regular customer interaction to adhere with update SLA's and high levels of customer service
- Providing daily ticket updates to ensure users are fully updated on updates
- Move equipment associated with service requests, inline with health and safety guidelines
- Performing asset inventory activities as needed
- End user training and guidance on the use of hardware and software
- Recommends and / or performs upgrades to end user devices
- This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
- Performs other duties as assigned
Technical Skills
- Perform mobile device enrollment, setup, upgrades, resets, and replacement activities.
- Strong technical skills in Microsoft Windows 10, Office 365, Teams, Google, Service Now and other well known applications
- Administration experience of MS Active Directory users & groups, policies, and management concepts
- Effective communication by Engineer in English and local languages is mandatory
- Mobile Tech Bar Support
- Deliver walk-up IT support through the Mobile Tech Bar, providing immediate assistance to end users.
- Configure, deploy, troubleshoot, and support corporate smartphones, tablets, and mobile devices (i OS and Android).
- Configure, deploy, troubleshoot, and support corporate smartphones, tablets, and mobile devices (i OS and Android).
- Perform mobile device enrollment, setup, upgrades, resets, and replacement activities.
- Support Mobile Device Management (MDM) platforms such as Microsoft Intune, Workspace ONE, or equivalent.
- Assist users with Microsoft Authenticator, Multi-Factor Authentication (MFA), email configuration, Teams, VPN, Wi-Fi, and mobile applications.
- Support device lifecycle activities including provisioning, refresh, returns, warranty replacements, and secure decommissioning.
- Educate users on device features, security best practices, and self-service capabilities.
- Ensure a high-quality customer experience by resolving walk-up requests efficiently and professionally.
Business Skills
- Ability to interact with customers to ensure that the service is polite, efficient, and responsive service is provided
- A self-starter with ability to work on their own initiative
- To work through issues analytically to a successful conclusion
- An individual with a minimum of 3 years of experience
Desired Experience
- At least 4+ years of experience in the field or in a related area required
- Prior experience on Desktops, Workstations, Notebooks and Printers
- Collaboration experience including remote control of PCs and video conferencing knowledge
- Deliverables to include ensuring the proper levels of run and maintain support and hands‑on assistance for IT infrastructure projects /upgrades (workstations)
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Thorough understanding of Outlook's calendaring tool. Teams workings.
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills (English being the local language)
- Must be detail oriented and self-motivating
- #J-18808-Ljbffr
DSS and S4 Roll Out Requirement employer: Eurolaser Technologies Ltd
As a Desktop Support Engineer with Mobile Device Management at our Belfast location, you will join a dynamic team that values innovation and collaboration. We offer a supportive work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while contributing to meaningful projects in a vibrant industrial setting. Enjoy the unique advantage of working in a prime location with a focus on health and safety, making it an ideal environment for tech professionals looking to make a difference.
Contact Details:
Eurolaser Technologies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land DSS and S4 Roll Out Requirement
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Eurolaser Technologies Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Eurolaser Technologies Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Eurolaser Technologies Ltd!
✨Direct Apply to Eurolaser Technologies Ltd
Let's not forget to apply directly through the Eurolaser Technologies Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace DSS and S4 Roll Out Requirement
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Eurolaser Technologies Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Eurolaser Technologies Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Eurolaser Technologies Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
