At a Glance
- Tasks: Be the go-to person for customer inquiries and ensure smooth communication with testing teams.
- Company: Join a dynamic laboratory focused on innovation and customer satisfaction.
- Benefits: Enjoy extra annual leave, a pension plan, healthcare cash plan, and more!
- Other info: Opportunities for global career growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in customer experience while working in a supportive team environment.
- Qualifications: Good lab skills, enthusiasm, and strong communication abilities are key.
The predicted salary is between 30000 - 40000 € per year.
Unfortunately, we are unable to offer sponsorship for this role. The purpose of this role is to be the primary point of contact for customers regarding their testing progress, providing timely updates, answering inquiries, and ensuring a smooth flow of communication between the testing teams and customers. This is a full-time role working 47.5 hours per week, Monday to Friday 08:00 till 16:00.
Responsibilities
- Ensure customer enquiries are responded to at first point of contact where possible.
- Communicate delays in analysis to customers at the required service level, specifically for samples sent to partner laboratories.
- Transfer customers to the appropriate person within the business when a first-point response is not possible.
- Provide accurate, valid and complete information using the correct methods and tools.
- Engage in direct client communication for additional sample analysis requirements, including queries during the registration process through email or telephone in a professional manner.
- Perform duties across all areas of the Subcontracting department on a daily basis, as required and directed by the Team Leader or Department Coordinator.
- Register, prepare and analyze samples as required.
- Provide mandatory support across all areas of the Food Chemistry department, as directed by the Manager.
- Maintain a high level of professionalism with clients and establish a positive rapport with every caller.
- Deliver customer satisfaction by listening to and exceeding customer expectations.
- Assist the laboratory to maintain a turnaround time at >94%, ensuring daily targets are achieved.
- Ensure UK health and safety legislation is maintained and help keep the working environment clean and tidy.
- Wear personal protective clothing equipment in accordance with the Health & Safety policy.
- Work with the team to drive the laboratory forward through continuous improvement.
- Assist through operating best practice to meet the requirements of the UKAS accreditation standard.
Qualifications
- Good laboratory skills and practices.
- Laboratory and production experience (advantageous).
- Enthusiasm, energy and a driven outlook.
- Excellent communication skills.
- Proficiency in Microsoft Office.
- Maths, English, Chemistry or Biology at GCSE grade C or above, or equivalent.
Benefits
- Additional Annual Leave at employee set service dates.
- Company Pension Plan.
- Life Assurance Scheme (4 times annual salary).
- Healthcare Cash Plan (6+ months service).
- Enhanced Maternity, Adoption and Paternity Schemes.
- Employee Assistance Programme – 24/7 confidential.
- Health and Wellbeing Programmes.
- Free parking.
- Worldwide career opportunities.
Equal Opportunity Employer
We are an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees unique.
Subcontracting Laboratory Administrator in Wolverhampton employer: Eurofins
As a Subcontracting Laboratory Administrator, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. Our company offers a comprehensive benefits package, including additional annual leave, a robust pension plan, and health and wellbeing programmes, all while fostering a culture of inclusivity and continuous improvement. Located in a supportive and collaborative setting, we are committed to delivering exceptional customer service and ensuring our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Subcontracting Laboratory Administrator in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role is all about keeping customers informed, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let your passion for the role shine through. Share why you're excited about the opportunity and how you can contribute to their team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It shows initiative and gives you a better chance of standing out!
We think you need these skills to ace Subcontracting Laboratory Administrator in Wolverhampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Subcontracting Laboratory Administrator role. Highlight your relevant experience and skills, especially in communication and laboratory practices, to show us you're the perfect fit!
Show Off Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent communication skills. Use clear and professional language in your application to reflect how you would engage with customers.
Be Detail-Oriented:Pay attention to the details in your application. Ensure there are no typos or errors, and that all information is accurate and complete. This shows us that you can provide the same level of precision in your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Eurofins
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Subcontracting Laboratory Administrator. Familiarise yourself with customer communication protocols and the importance of timely updates. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and professionally. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will highlight your ability to maintain a positive rapport with clients.
✨Demonstrate Your Team Spirit
The job requires collaboration with various teams, so be ready to discuss how you work well in a team environment. Share experiences where you contributed to team goals or helped improve processes. This shows that you're not just focused on individual success but also on driving the laboratory forward together.
✨Prepare for Practical Questions
Expect questions related to laboratory practices and health and safety regulations. Brush up on your knowledge of UK health and safety legislation and best practices in a lab setting. Being able to discuss these topics confidently will set you apart as a knowledgeable candidate.
