IT Support Engineer in Wolverhampton

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Note: Unfortunately, we are unable to provide visa sponsorship for this role.

Working hours: Monday - Friday, 9am - 5pm. Travel to other Eurofins UK sites may be required.

As an IT Support Engineer, you will provide IT infrastructure support to users based at supported sites across the UK and Ireland.

• Provide desk-side and remote support to users, including resolving hardware and software issues.
• Adhere to KPIs and SLAs.
• Set up, configure and install new PCs and associated equipment in accordance with company procedures.
• Provide local support for desktop, server and network infrastructure equipment.
• Open to work off site at Eurofins locations within UK and Ireland.
• Provide a high level of internal and external customer care.
• Partake in any developmental training as required in compliance with the Company Standard.
• Participate in covering on-site and off-site support, which may be part of a shift rotation.
• Prepare technical proposals for improvement together with line manager.
• Creation and maintenance of working documentation, for example, SOPs and FAQs.

• In depth knowledge and experience of supporting appropriate versions of Microsoft Windows.
• Strong hardware support skills, including maintenance of PCs, printers and other associated equipment.
• Experience of basic Windows Server administration, including AD user creation, password administration, Group Policy etc.
• Microsoft Exchange/Outlook client.
• Strong Microsoft Office support skills.
• Ticketing systems such as ServiceNow.
• Full driving licence.
• Strong communication skills.
• Able to work alone and also as part of a team.
• Ability to plan, prioritise and organise own work.
• Excellent time keeping.
• Appropriate experience in a similar support role.
• Adhering to SLAs and meeting KPIs.

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues' special life events, and we are committed to charitable causes through global fundraising activities. As a Eurofins employee you will benefit from:

• Life Assurance (4 times annual salary)
• Holiday Purchase Scheme
• Enhanced Maternity, Paternity and Adoption Pay Scheme
• Company Pension Plan
• Employee Assistance Programme – 24/7 confidential support.
• Free car parking
• Worldwide career opportunities
• Perkbox access for savings on everyday items and activities.

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. You may be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements, to see what working for Eurofins is really like and to understand your key skills and strengths.

Your data - As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date - We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible. Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date, unfortunately, your application has been unsuccessful.

We support your development. Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity. We are an Equal Opportunity Employer and prohibit discrimination based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and other characteristics.

Sustainability matters to us! We are working towards carbon neutrality by 2025, including emission reduction and compensation initiatives. We encourage our leaders to make sustainable changes at a local level and rely on a dedicated carbon reduction team to help achieve this goal.