At a Glance
- Tasks: Be the go-to person for customer inquiries and ensure smooth communication with testing teams.
- Company: Join a dynamic laboratory focused on quality and customer satisfaction.
- Benefits: Full-time hours, professional development, and a supportive work environment.
- Other info: Opportunity to grow in a fast-paced laboratory setting.
- Why this job: Make a real difference by helping customers and ensuring timely testing updates.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
Unfortunately, we are unable to offer sponsorship for this role. The purpose of this role is to be the primary point of contact for customers regarding their testing progress, providing timely updates, answering inquiries, and ensuring a smooth flow of communication between the testing teams and customers. This is a full-time role working 47.5 hours per week, Monday to Friday 08:00 till 16:00.
Responsibilities
- Ensure customer enquiries are responded to at first point of contact where possible.
- Communicate delays in analysis to customers at the required service level, specifically for samples sent to partner laboratories.
- Transfer customers to the appropriate person within the business when a first-point response is not possible.
- Provide accurate, valid and complete information using the correct methods and tools.
- Engage in direct client communication for additional sample analysis requirements, including queries during the registration process through email or telephone in a professional manner.
- Perform duties across all areas of the Subcontracting department on a daily basis, as required and directed by the Team Leader or Department Coordinator.
- Register, prepare and analyze samples as required.
- Provide mandatory support across all areas of the Food Chemistry department, as directed by the Manager.
- Maintain a high level of professionalism with clients and establish a positive rapport with every caller.
- Deliver customer satisfaction by listening to and exceeding customer expectations.
- Assist the laboratory to maintain a turnaround time at >94%, ensuring daily targets are achieved.
- Ensure UK health and safety legislation is maintained and help keep the working environment clean and tidy.
- Wear personal protective clothing equipment in accordance with the Health.
Subcontracting Laboratory Administrator employer: Eurofins
As a Subcontracting Laboratory Administrator, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and excellence, offering comprehensive training and career advancement opportunities while ensuring a healthy work-life balance. Located in a vibrant area, we provide our employees with unique advantages such as access to local amenities and a strong commitment to health and safety standards.
StudySmarter Expert Advice🤫
We think this is how you could land Subcontracting Laboratory Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role is all about keeping customers informed, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you’re interested in, even if they’re not advertising. Show them why you’d be a great fit for their team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by tailoring it to the specific role and showcasing your customer service skills.
We think you need these skills to ace Subcontracting Laboratory Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Subcontracting Laboratory Administrator role. Highlight your relevant experience in customer communication and laboratory processes, as this will show us you understand what we're looking for.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Show Your Enthusiasm:Let your passion for the role come through in your writing. We love candidates who are excited about the opportunity to engage with customers and support our laboratory teams, so don’t hold back on expressing why you want to join us!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, we can ensure your application is processed smoothly and you get the best chance to showcase your skills to us!
How to prepare for a job interview at Eurofins
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Subcontracting Laboratory Administrator. Familiarise yourself with customer communication protocols and how to handle inquiries effectively. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since this role involves a lot of direct client communication, practice articulating your thoughts clearly and professionally. You might want to role-play common scenarios, like responding to customer inquiries or explaining delays in analysis. This will boost your confidence and ensure you come across as approachable and knowledgeable.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss examples from your past experiences where you've successfully resolved issues or improved communication processes. Highlighting your ability to think on your feet and provide timely updates will resonate well with the interviewers, as these are key aspects of the job.
✨Emphasise Teamwork and Professionalism
This position requires collaboration with various teams, so be ready to talk about your experience working in a team environment. Share how you maintain professionalism and build rapport with clients, as this is crucial for delivering customer satisfaction and achieving departmental goals.
