At a Glance
- Tasks: Lead a team to improve technical support and customer service in cosmetics testing.
- Company: Join Eurofins, a global leader in life sciences and analytical testing.
- Benefits: Enjoy competitive pay, enhanced leave, and a supportive work environment.
- Other info: Dynamic workplace with opportunities for growth and a focus on sustainability.
- Why this job: Make a real difference in health and safety while working with innovative teams.
- Qualifications: Experience in technical delivery and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
- Cosmetics Operations & Technical Delivery Manager
- Full-time
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.
From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.
If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins.
Unfortunately we are unable to offer sponsorship for this role.
35 Hours per week. Monday - Friday. 9.00am - 5.00pm
Purpose of the post
To lead the Technical Services Manager (TSM) team and drive continuous improvement in the delivery of technical support, customer reporting, laboratory liaison, and interpretation of test results within the Cosmetics & Personal Care Business Unit.
The role will ensure effective collaboration between sales, customers, and Eurofins network laboratories to support accurate, timely and high-quality service delivery.
- To apply a sound understanding of a range of cosmetic testing processes to support customer requests and relevant legislation.
- Lead the delivery of customer requirements, ensuring technical support is aligned with service expectations and provide exceptional internal and external customer care
- Maintain current knowledge of relevant cosmetic testing techniques, industry topics and legislation to advise Eurofins customers on accurate interpretation of their results, answer queries and provide ongoing support as required
- Maintain knowledge of Eurofins network laboratory capabilities, expertise and ways of working to support efficient processes and continuous improvement.
- To create and maintain appropriate report templates & systems for tests booked, legislation and standard changes.
- Lead, implement and maintain best-practice ways of working within the team, including communication routes, use of IT systems, operational efficiencies and test reporting processes.
- Manage and monitor laboratory on-time delivery of key outputs, including protocols, results and test reports.
- Manage and monitor laboratory delivery quality standards, including result reliability and report accuracy.
- Lead the business unit in applying best practice for the interpretation of test results.
- Build and maintain effective working relationships with Eurofins network laboratories, ensuring clear communication, regular review meetings and timely escalation of issues.
- Work closely with the Sales team to identify and implement improvements and efficiencies in the handover of new work.
- To contribute to month end financial forecast process including monitoring and management of cosmetic samples on hold
- Support and contribute to standard operating and quality procedures for the Cosmetics Business Unit and, where required, the wider business.
- Set, monitor and review TSM team KPIs, including on-time report delivery, report accuracy and customer feedback.
- Manage, monitor and plan TSM team workload and capacity, ensuring effective resource planning during business peaks.
- Monitor and support the technical delivery of team training needs working with the technical manager
- Manage performance, training and development for team members, supporting capability growth and consistent ways of working.
- Mentor the team to identify continuous improvement opportunities and demonstrate best-practice approaches.
Document agreed ways of working through standard operating procedures to support consistency across the team.
- Promote a proactive, collaborative team culture through visible leadership, encouragement and effective teamwork.
- Work with the Business Manager to review and implement team service level improvements and procedures based on customer feedback and insights.
- To manage own allocated samples / projects from receipt of the sales handover to the test report creation and issue to the client.
This will include physical sample checking, shipping preparation and monitoring, lab liaison, management of dates, client and lab communication.
Based in Lancastrian house located close to Old Trafford Cricket ground in South Manchester you will work from a bright, modern and well equipped site including communal facilities including a lounge, kitchen and roof garden.
Nearby public transport links, cafes and shops.
Access to a gym is also available.
At Eurofins we are growing, innovating and always learning.
We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.
As a Eurofins employee you will benefit from
- Enhanced Annual Leave Entitlement
- Annual Leave Sellback Scheme
- Additional Annual Leave at Employees set service dates
- Company Pension Plan
- Life Assurance Scheme (4 times annual salary)
- Healthcare Cash Plan (6+ months service)
- Enhanced Maternity, Adoption and Paternity Schemes
- Employee Assistance Programme – 24/7 confidential
- Health and Wellbeing Programmes
- Worldwide career opportunities
- We also have in place rewards recognising the great work ouremployees deliver, their dedicated service and celebrating special life events.
- What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us.
As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants.
The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers.
Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We support your development!
Do you feel you don’t match 100% of the requirements? Don’t hesitation to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity!
Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer.
We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us!
We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply.
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Cosmetics Operations & Technical Delivery Manager in Manchester employer: Eurofins
Eurofins in Livingston, Scotland is an excellent employer that prioritises employee well-being and professional growth. With a supportive work culture, enhanced annual leave, a robust pension plan, and comprehensive health programs, employees are encouraged to thrive both personally and professionally. The opportunity to lead in a dynamic environment while contributing to meaningful projects makes Eurofins a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Cosmetics Operations & Technical Delivery Manager in Manchester
✨Unlock Networking Opportunities
Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like Eurofins. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
✨Join Relevant Professional Bodies
Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like Eurofins.
✨Leverage Internships for Full-time Roles
If you can, consider pursuing internships in the pharmaceutical industry, especially with companies like Eurofins. These opportunities often pave the way for full-time positions and allow you to demonstrate your capabilities firsthand.
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When you're applying for roles, don't rush it! Take the time to customise your applications for specific positions, showcasing relevant skills and experiences that align with what Eurofins is looking for. A tailored application can really make you stand out!
We think you need these skills to ace Cosmetics Operations & Technical Delivery Manager in Manchester
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at Eurofins!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show Eurofins that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at Eurofins!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At Eurofins, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at Eurofins
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Eurofins that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with Eurofins’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
