At a Glance
- Tasks: Lead the development of a cutting-edge ecommerce platform for global operations.
- Company: Join Eurofins Scientific, a leader in life sciences and analytical testing.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Other info: Be part of a culture that values diversity, equity, and inclusion.
- Why this job: Shape the future of ecommerce in a dynamic, innovative environment.
- Qualifications: 8+ years in IT leadership with ecommerce and ERP experience.
The predicted salary is between 80000 - 100000 € per year.
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
The IT Director of Ecommerce Systems will own the definition, delivery, architecture coordination, and continuous improvement of our new custom-developed ecommerce platform and its integration with the respective Laboratory Information Management Systems (LIMS) and ERP systems, including finance, stock, and supply chain management. This platform will be developed to serve all Eurofins businesses globally that engage customers through ecommerce.
This role requires strong business and technical acumen, outstanding communication and leadership skills, and a proven track record of leading large-scale digital commerce transformations, including platform modernization, global standardization, and multi-market rollout.
- Global Platform Leadership & Scale
- Experience designing and scaling high-volume ecommerce ecosystems supporting complex product catalogs and multi-country operations.
- Expertise in managing global platform scalability, localization, and regulatory considerations (e.g., multi-currency, multi-language, regional compliance).
- Proven ability to lead platform consolidation or harmonization efforts across fragmented business units or legacy systems.
- Product Ownership & Strategy
- Define and manage the product backlog, roadmap, and priorities for the ecommerce platform and its integration with LIMS, finance and supply chain systems.
- Collaborate with business leaders, scientists, supply chain managers, and IT stakeholders to align product vision with company strategy.
- Translate business requirements into clear user stories and acceptance criteria for software development teams.
- Architecture Coordination & Development Management
- Coordinate the overall technical architecture of the ecommerce platform, ensuring alignment with enterprise standards and scalability requirements.
- Oversee development management activities, ensuring effective planning, execution, and governance of software development efforts.
- Collaborate closely with engineering leads to ensure robust, secure, and maintainable system design and implementation.
- Customer Experience & Journey Optimization
- Deep expertise in end-to-end ecommerce customer journey design, including acquisition, onboarding, ordering workflows, fulfillment, and post-purchase engagement.
- Proven ability to drive world-class UX/UI and conversion optimization strategies, leveraging data, experimentation (A/B testing), and customer insights.
- Experience integrating B2B, B2C, and hybrid commerce models, especially in complex, regulated industries.
- Delivery Management
- Partner with engineering, QA, and DevOps teams to ensure timely, high-quality delivery of product features.
- Facilitate Agile ceremonies (e.g., sprint planning, backlog grooming, reviews, retrospectives).
- Manage dependencies, risks, and cross-functional coordination across global teams.
- Stakeholder Engagement
- Serve as the primary point of contact for internal and external stakeholders on product functionality, roadmap, and delivery progress.
- Balance competing priorities while ensuring the product delivers maximum value to customers and the business.
- Collect and analyze feedback to inform continuous product improvements.
- Ecommerce, LIMS & Supply Chain Integration
- Oversee integration between the ecommerce platform, LIMS, finance, stock, and supply chain systems, ensuring seamless data flow and process automation.
- Ensure compliance with regulatory and quality standards relevant to multiple geographies, products and industries including biopharmaceuticals, clinical diagnostics, and direct to consumer sales.
- Optimize workflows for inventory management, order fulfillment, and laboratory operations.
Qualifications Required:
- Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
- 8+ years of experience as an IT Director – Ecommerce Platforms, Head of Commerce Systems, Enterprise Applications Director, or IT Program Director/Manager in software product development (Digital Commerce & ERP), including experience overseeing development teams and delivery lifecycles.
- Demonstrated success managing complex enterprise platforms (ideally with ERP, LIMS, or supply chain components), with exposure to system architecture coordination and design governance.
- Strong knowledge of Agile methodologies (Scrum/Kanban), with hands-on experience managing development backlogs and sprint execution.
- Experience working with ecommerce platforms (e.g., Shopify Plus, Magento, custom-built solutions) and their integrations with ERP/LIMS/CRM systems.
- Proven ability to translate technical requirements into business value.
- Excellent communication skills, with experience managing stakeholders across multiple countries and functions, including technical and engineering stakeholders.
Preferred:
- Experience in life sciences, biotech, pharmaceutical, or healthcare technology.
- Familiarity with data privacy regulations (GDPR, HIPAA) and compliance frameworks.
- Understanding of APIs, microservices, and modern software architectures, including experience contributing to architectural decisions or reviews.
- Strong analytical skills with experience in data-driven decision making.
Key Skills & Attributes:
- Strategic Thinking: Ability to balance near-term deliverables with long-term vision, including alignment of product roadmap with architectural direction.
- Influential Leadership: Drive results across globally distributed, matrixed teams, at times without direct reporting authority.
- Operational Governance & Accountability: Proven ability to establish and enforce clear accountability frameworks, define measurable performance expectations, and ensure consistent delivery against commitments across multiple teams and functions.
- Adaptability: Comfortable working in a fast-paced, global, and matrixed organization.
- Customer-Centric Mindset: Passion for building intuitive, scalable solutions that serve diverse stakeholders.
- Results-Oriented: Proven track record of delivering products on time and within scope, while ensuring technical quality and architectural consistency.
Additional Information:
Eurofins has a culture of high professional standards, with strong processes, and an eye for details. Candidates will need to be fully aligned with this culture, which implies a structured and analytical approach, pragmatism, and modesty.
In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).
IT Director of Ecommerce Systems in London employer: Eurofins
Eurofins Scientific is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the life sciences sector. With a strong commitment to employee growth, Eurofins provides ample opportunities for professional development and career advancement, all while promoting a culture of diversity, equity, and inclusion. Located in a global hub for scientific excellence, employees benefit from engaging with cutting-edge technology and impactful projects that contribute to the health and safety of society and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land IT Director of Ecommerce Systems in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that IT Director role.
✨Tip Number 2
Show off your expertise! Prepare a portfolio or case studies showcasing your previous successes in ecommerce systems. This will help you stand out during interviews and demonstrate your ability to lead large-scale digital transformations.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your experience with ecommerce platforms and how you've driven results in past roles.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills and experience. Plus, it shows you’re genuinely interested in joining Eurofins and contributing to our mission.
We think you need these skills to ace IT Director of Ecommerce Systems in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Director of Ecommerce Systems role. Highlight your experience with ecommerce platforms, LIMS, and ERP systems. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your past successes in leading ecommerce transformations and how you can contribute to Eurofins' mission.
Showcase Your Leadership Skills:In your application, emphasise your leadership experience and ability to manage cross-functional teams. We’re looking for someone who can drive results and influence stakeholders across the globe.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Eurofins
✨Know Your Ecommerce Stuff
Make sure you brush up on your knowledge of ecommerce platforms, especially those like Shopify Plus or Magento. Be ready to discuss how you've managed complex integrations with ERP and LIMS systems in the past, as this will show your technical acumen and understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading cross-functional teams. Talk about how you've influenced stakeholders across different countries and functions, and how you’ve driven results without always having direct authority. This will demonstrate your influential leadership style.
✨Understand the Customer Journey
Familiarise yourself with the end-to-end ecommerce customer journey. Be ready to discuss strategies you've implemented for UX/UI optimisation and conversion rates. Showing that you can leverage data and customer insights will set you apart as a candidate who truly understands the customer-centric mindset.
✨Be Agile and Adaptable
Since the role requires strong knowledge of Agile methodologies, be prepared to discuss your experience with Scrum or Kanban. Share specific examples of how you've managed development backlogs and sprint execution, and how you've adapted to changes in a fast-paced environment.
