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- Tasks: Train clients on our innovative online platforms and support their onboarding journey.
- Company: Join Eurofins, a global leader in life sciences dedicated to safety and sustainability.
- Benefits: Enjoy remote work options, health plans, life assurance, and access to Perkbox discounts.
- Why this job: Be part of a mission-driven team making the world safer and healthier while developing your skills.
- Qualifications: Strong communication skills and a passion for technology are essential; no technical experience required.
- Other info: We celebrate diversity and support career development; apply even if you don’t meet every requirement!
The predicted salary is between 28800 - 43200 ÂŁ per year.
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
This role can be remote working but regular travel and client visits are expected after completion of training. Working hours are Monday - Friday, 9am - 5pm.
As a Junior Product Trainer, you will report to the Head of IT, and be responsible for the support and successful on-boarding of new and existing clients onto our new online offerings. The core function of the role is to provide client training, support and set-up for all our online offerings. You will work directly with the Software team to take customer feedback, provide ideas and help innovate our web and mobile offerings.
- Work closely with the sales team to understand the sales pipeline and recently “won” business in order to plan workload.
- Build long lasting relationships with our customers and understand their business processes and requirements in detail.
- Partner closely with our in house development team to deliver new technology and represent the customer in internal meetings.
- Data configuration - handling large volumes of data.
- Meet with new clients to understand their existing testing routines and processes in detail.
- Data gather on behalf of the client to ensure a smooth and timely transition into Eurofins Laboratory systems.
- Set up and configure Eurofins business systems.
- Train and support all key stakeholders in the use of various online and mobile tools to ensure effective use of the transactional processes of these systems.
- Act as the first point of contact for the client on any issues, concerns and technical inputs during the on-boarding process.
- Liaise with other members of the Eurofins team, including the Commercial Team and Business Unit Managers to ensure the successful on-boarding of new clients.
- Be a strong team player demonstrating excellent communication and influencing skills.
- Understand the needs of our Water Hygiene Business.
This position is ideal for anyone with strong presentation, communication and creative skills. An excellent entry into the IT industry for non-technical experience. Good organisational skills. Strong interpersonal and relationship building skills. Computer literate. Technically minded (comfortable with using different web and mobile applications). Excellent attention to detail.
At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues' special life events, and we are committed to charitable causes through global fundraising activities. As a Eurofins employee you will benefit from:
- Reward and Recognition.
- Health Cash Plan.
- Life Assurance (4 times annual salary).
- Company Pension Plan.
- Employee Assistance Programme – 24/7 confidential support.
- Free car parking.
- Worldwide career opportunities.
- Access to Perkbox, allowing you to save money all year round.
Our people are the backbone of what we do, so it’s incredibly important we find the right individuals to join us. As a potential new recruit you’ll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives.
Junior Product Trainer employer: Eurofins
Contact Detail:
Eurofins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Product Trainer
✨Tip Number 1
Familiarise yourself with Eurofins' services and values. Understanding their commitment to safety, sustainability, and diversity will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of Eurofins on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specifics of the Junior Product Trainer role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your interpersonal and communication skills in detail. Since the role involves training clients and building relationships, think of examples from your past experiences where you've successfully communicated complex information or resolved issues.
✨Tip Number 4
Research common tools and technologies used in product training and onboarding processes. Being knowledgeable about these can help you stand out as a candidate who is ready to hit the ground running and contribute to the team effectively.
We think you need these skills to ace Junior Product Trainer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Junior Product Trainer position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant skills and experiences that align with the role. Emphasise your presentation, communication, and organisational skills, as well as any experience with web and mobile applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific aspects of Eurofins that resonate with you, such as their commitment to sustainability and diversity, and explain how you can contribute to their mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Junior Product Trainer role.
How to prepare for a job interview at Eurofins
✨Understand the Role
Make sure you have a clear understanding of what a Junior Product Trainer does at Eurofins. Familiarise yourself with their online offerings and how they support clients. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Communication Skills
As this role requires strong presentation and interpersonal skills, be prepared to demonstrate these during the interview. Practice explaining complex concepts in simple terms, as you might need to do this when training clients.
✨Prepare Questions
Have a list of thoughtful questions ready to ask your interviewers. This shows your interest in the company and the role. You could ask about the team dynamics, the training process, or how feedback is incorporated into product development.
✨Highlight Your Technical Comfort
Since the role involves using various web and mobile applications, be ready to discuss your technical skills. Share examples of how you've used technology in previous roles or projects, even if they are not directly related to IT.
