At a Glance
- Tasks: Deliver hands-on IT support across UK Eurofins Forensic Services locations.
- Company: Join Eurofins Scientific, a leader in life sciences and analytical testing.
- Benefits: Enjoy competitive salary, 25 days leave, and a comprehensive benefits package.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact in health and safety while working with cutting-edge technology.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Eurofins Scientific is an international life sciences company, providing analytical testing services to clients across multiple industries to make life and our environment safer, healthier and more sustainable. Eurofins laboratories work with leading companies to ensure products are safe, ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to health and safety, and to protecting the environment with a commitment to diversity, equity, and inclusion across the network of Eurofins companies.
Working hours are Monday – Friday, 09:00 – 17:30. Regular travel between Eurofins Forensics UK sites will be required. Unfortunately, we are unable to provide visa sponsorship for this role.
As IT Field Service Engineer you will be responsible for delivering high-quality, hands-on IT support services to users across UK Eurofins Forensic Services locations. The role ensures end user computing, laboratory IT equipment, and site-based technology operate reliably, securely, and in line with operational and compliance requirements. In addition to day-to-day support activities, the role contributes to IT projects by supporting site-based deployments, technology refresh programmes, upgrades, and operational change initiatives. Working closely with the Lead IT Field Support Engineer, Infrastructure teams, and project stakeholders, the role helps ensure projects are delivered smoothly with minimal disruption to forensic operations.
Responsibilities
- Provide on-site IT support for desktops, laptops, peripherals, and specialist laboratory devices.
- Provide IT support for forensic laboratories, ensuring minimal disruption to operational activities.
- Resolve incidents and service requests efficiently in line with agreed SLAs.
- Install, configure, maintain, and replace IT hardware and software.
- Support user account setup, access requests, and device onboarding.
- Diagnose and troubleshoot technical issues across hardware, software, and connectivity.
- Escalate complex or unresolved issues to the Lead IT Field Support Engineer or Infrastructure teams as appropriate.
- Support Priority 1 and Priority 2 incidents when required, including out-of-hours support where agreed.
- Assist with IT rollouts, refresh programmes, and site-based changes.
- Support basic network tasks at site level (patching, connectivity checks, device swaps).
- Maintain accurate records of work carried out through ticketing and asset systems.
- Manage IT assets throughout their lifecycle, including deployment, tracking, and disposal.
- Ensure adherence to Eurofins security policies, data protection, and compliance requirements.
- Support audit activities where required, including evidence gathering and validation.
- Communicate clearly with users regarding progress, resolution, and next steps.
- Participate in the IT Infrastructure on-call rota, providing out-of-hours and emergency on-site or remote support as required to maintain service continuity and meet Priority 1 and Priority 2 incident response targets.
Qualifications
- Full UK driving licence.
- Experience in an IT Field Service, Desktop Support, or similar end user support role.
- Strong working knowledge of:
- Windows desktops and laptops
- Common end user applications and peripherals
- Hardware break/fix and troubleshooting
- Good customer service and communication skills.
- Ability to work independently across multiple sites.
- Ideally, proven IT certifications or technical training.
- Customer focused with a strong service mindset.
- Organised, reliable, and detail oriented.
- Calm and effective under pressure.
Additional Information
Due to the sensitive nature of our work, this role will require the successful candidate to achieve NPPV3 + Security Clearance (SC). To be eligible, you must have 5 years’ continuous UK residency. As part of the vetting process, you’ll be asked to provide information about your background, including your employment and address history, financial circumstances and details of close family or partners. These checks are carried out to ensure individuals accessing police data, systems and sites are trustworthy and suitable for the role. Factors such as criminal convictions, financial difficulties or associations that may pose a risk could affect your ability to gain clearance. However, each application is assessed on an individual basis, and honesty throughout the process is essential. Please note: Vetting is carried out by an external police vetting service. Drug and alcohol testing may be required before you start and during your employment. Ongoing employment is subject to maintaining the required level of clearance.
What We Offer
We offer a competitive salary and a comprehensive benefits package, including:
- 25 days annual leave + bank holidays (rising to 30 days with length of service)
- Company pension scheme with up to 6% employer contribution
- Life assurance (3x salary)
- Health Cash Plan & Employee Assistance Programme
- Enhanced family leave and sick pay
- Perkbox benefits, discounts and wellbeing support
- Cycle to Work scheme, tech scheme & volunteering days
- Holiday trading (buy/sell) scheme
- Refer a Friend scheme
- Free on-site parking (site dependant)
Locations
IT Field Service Engineer in Cheshire, Warrington employer: Eurofins
Eurofins Scientific is an exceptional employer, offering a dynamic work environment where IT Field Service Engineers can thrive. With a strong commitment to employee growth, competitive benefits including generous annual leave and a comprehensive health cash plan, and a culture that prioritises diversity, equity, and inclusion, Eurofins provides a meaningful opportunity to contribute to vital forensic services while ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer in Cheshire, Warrington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Eurofins values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Eurofins might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Eurofins!
✨Direct Apply to Eurofins
Let's not forget to apply directly through the Eurofins website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Service Engineer in Cheshire, Warrington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Eurofins.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Eurofins. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Eurofins
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
