Head of IT Infrastructure in Tamworth

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Eurofins Forensic Services (EFS) laboratories are amongst the most advanced analytical facilities in Europe, enabling the company to offer a complete and comprehensive range of independent and innovative forensic testing solutions to police forces, legal and criminal justice organisations throughout the UK and Europe.

Please note, this role requires extensive travel (more than 50%) across Europe covering Germany, France, Netherlands, UK (Multiple sites) & Belgium.

As Head of IT Infrastructure you will be responsible for the implementation and operations of all Eurofins Forensic Services (EFS) technology infrastructures, which includes data centres, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage and related software. This position is operationally responsible for ensuring the availability, integrity, reliability and security for all IT systems and infrastructure.

You will lead the Infrastructure and Operations team of professionals with overall responsibility for technology infrastructure planning and deployment of technology for various projects across Europe. Set the overall vision and strategy for infrastructure development, aligning it with business objectives and technology roadmaps. Lead, mentor, motivate and develop infrastructure teams, managing their performance, skill development, and career progression delivering a great IT experience to EFS users and ensure they are working to KPI’s and within SLA’s.

Define gaps or duplication leading to resizing & restructure effectively. Be the Technical Lead for new transitions and projects requiring architectural change, driving best practices, group guidelines & driving to remove technical debt. Define the overall infrastructure and cloud strategy at Eurofins Forensic Services (EFS) in collaboration with peers and stakeholders. Oversee day‑to‑day operations of systems, networks, and data centres to ensure performance, stability, and availability. Drive a culture of continuous improvement across the team to improve service performance and cost management. Implement security policies, ensure compliance with regulations, and develop disaster recovery and backup procedures.

Work closely with Group Infrastructure Teams, establish strong working partnerships and RACI Matrix to define clear ownerships. Manage the infrastructure budget, control costs, and oversee relationships with vendors and suppliers. Communicate with all levels of staff and be confident to discuss IT matters with Managing Directors of the regions. Work closely with Project Managers, other Heads of ITs across the business to ensure all tasks are identified and that each task has realistic timelines allocated to it. Provide support and act as an escalation point for the EFS IT team and the Business for all.

Working jointly with the compliance team to develop, implement and manage core infrastructure security. Leading Infrastructure discussions in Merger and Acquisitions. Lead, Manage and Maintain all EFS IT Infrastructure hardware and software. Ensure all systems are updated with the latest definitions. Administer Active Directory, Group Policies, DNS, DHCP, Classifier, Exchange DAG, G‑suite, RDS/Citrix, KPI, SCCM, Windows Clusters, DFS, AV, Security Tools, etc. Manage and Administer EFS fibre channel switches/storage and virtual environment.

Qualifications:

• Proven Senior IT leadership experience, managing infrastructure across multiple sites and leading high‑performing teams.
• Excellent communication and stakeholder‑management skills.
• Strong financial acumen with experience managing budgets, forecasting and optimising IT spend.
• Degree in Computer Science or related field.
• ITIL certified, with a solid understanding of IT service management best practice.
• Microsoft certified, with strong knowledge of Azure, Microsoft 365 and core infrastructure technologies.

In return for your hard work and loyal service, we will offer you genuine career and salary progression through our Career Pathways programme, a competitive salary, and a selection of employee benefits via our flexible benefits menu which includes cycle to work, give as you earn, volunteering days, buy and sell holiday. In addition, we also offer the following:

• Life Assurance (3 times annual salary)
• Scottish Widows Company Pension Plan
• 25 days annual leave plus bank holidays (increasing to a maximum of 30 days)
• Employee length of service awards and yearly recognition schemes, celebrating work anniversaries here at EFS.
• Employee technology scheme
• Discount vouchers and flexi reward points on our employee wellness hub
• Everyone who joins EFS will have access to Perkbox allowing you to save money all year round on a wide range of perks such as supermarket savings, days out or your daily coffee
• Learning and study support
• Employee Assistance Programme
• Health Cash Plan membership
• Enhanced company sick, maternity and paternity pay scheme
• Refer a friend scheme
• Subscription to mental health support and wellbeing.

Due to the highly sensitive nature of the work, applicants should note that security clearance is required for this role. To gain security clearance you must have five years continuous residency in the UK. Security clearance is undertaken by a third party to police personnel vetting standards (NPPV/3 and SC), as such any criminal convictions may prevent you from gaining security clearance.

The organisation treats personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in the organisations applicant privacy notice.