Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer care via phone, email, and Teams for laboratory testing services.
- Company: Join Eurofins Scientific, a global leader in analytical testing for a safer, healthier world.
- Benefits: Enjoy a supportive work environment with opportunities for career development and corporate perks.
- Why this job: Be the face of a company dedicated to health, safety, and sustainability while making a real impact.
- Qualifications: GCSE or equivalent; customer service experience; strong communication and problem-solving skills required.
- Other info: We embrace diversity and are committed to carbon neutrality by 2025.
The predicted salary is between 28800 - 43200 £ per year.
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Working hours are Monday - Friday, 9am - 5pm.
As a Customer Service Administrator, you will provide high quality customer care to Eurofins Clinical Diagnostics UK new & existing customers for in house & referral laboratory testing services by phone, email, and Teams. You will maintain and develop rapport with existing & new customers and support the growth of the business in the UK.
- Be the face of the business, account contact for all customers for Eurofins Clinical Diagnostics & Eurofins Clinical Genetics UK Ltd.
- Manage all incoming emails into the commercial department & log on to Microsoft Dynamics CRM.
- Create new account users on Microsoft Dynamics CRM for account contacts, invoicing, and communications.
- Respond to customer emails and phone calls in a timely manner with agreed KPIs & logged on to Microsoft Dynamics CRM.
- Work with the sample reception and reporting team for incoming sample queries for customers samples.
- Work with phlebotomy team to ensure customers have access to blood testing appointments onsite.
- Responsible for promoting a professional manner and be an ambassador for Eurofins Clinical Diagnostics & Eurofins Clinical Genetics UK Ltd.
- Work and assist with any ad-hoc duties that contribute to the smooth running of the commercial department.
- Work with the Commercial Director and other members of the team to support the growth of the business with high quality customer care.
Qualifications:
- GCSE or equivalent
- Knowledge of commercial customer focused operation
- Customer Service / Administrator experience.
- Effective communication skills both written and oral.
- Excellent interpersonal skills.
- High level of attention to detail.
- Problem-solving skills.
Our people are the backbone of what we do, so it’s incredibly important we find the right individuals to join us. As a potential new recruit you’ll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get to know your key skills and strengths.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives.
Customer Service Administrator employer: Eurofins USA
Contact Detail:
Eurofins USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with Eurofins' services and values. Understanding their commitment to safety, health, and sustainability will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Customer Service Administrator, you'll need to convey information clearly and professionally, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Get comfortable with Microsoft Dynamics CRM, as it's a key tool for this role. If you have access to a demo version or online tutorials, use them to familiarise yourself with its features and functionalities.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled customer issues in the past. Be ready to discuss these experiences during the interview to highlight your ability to maintain high-quality customer care.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Administrator at Eurofins. Highlight your relevant experience in customer service and how it aligns with their needs.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the job description. Emphasise your effective communication skills, attention to detail, and any previous experience in a customer-focused role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Eurofins' mission. Mention specific examples of how you've provided high-quality customer care in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Eurofins USA
✨Know the Company
Before your interview, take some time to research Eurofins Scientific. Understand their mission, values, and the services they provide. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Customer Service Administrator, you'll need to showcase your customer service experience. Prepare examples of how you've effectively handled customer queries or resolved issues in the past. Highlight your communication skills and ability to maintain rapport with clients.
✨Familiarise Yourself with Microsoft Dynamics CRM
Since the role involves using Microsoft Dynamics CRM, it’s beneficial to have a basic understanding of how it works. If you have prior experience with CRM systems, be ready to discuss it. If not, consider doing a quick online tutorial to get familiar with its functionalities.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about potential challenges you might face in the role and how you would handle them. This could include managing multiple customer inquiries or resolving conflicts. Practising these scenarios can help you respond confidently.
