Technical Services Team Leader in Manchester

Unfortunately we are unable to offer sponsorship for this role. 37.5 Hours per week. Monday - Friday. 09:00 - 17:00.

Purpose of the post:

• To lead the Technical Services team and drive continuous improvement in the interface between the sales team, the end customer and the testing laboratory in the reporting and interpretation of test reports in the relevant Cosmetics & Personal Care Business Unit.
• To monitor and plan TSM workload capacity for even distribution.
• To manage all aspects of your allocated samples/projects from receipt of the sales handover to the test report creation and issue to the client. This will include physical sample checking, shipping preparation and monitoring, lab liaison, management of dates, client and lab communication.
• To have a sound understanding of a range of testing processes and how these principles can be applied to support customer requests and relevant legislation.
• Keep up to date with current techniques, topics and legislation to advise Eurofins customers on accurate interpretation of their results, answer queries and provide support as required.
• Monitor the training needs of the team and work with the technical manager team to provide this.
• To support the business unit in the delivery of customers’ needs and requirements.
• Keep up to date with Eurofins network labs capabilities, expertise and ways of working to ensure efficient ways of working.
• To create and maintain appropriate report templates for tests booked, legislation and standard changes.
• To have a proactive approach, lead, encourage and demonstrate teamwork.
• To assist in the setting and monitoring of the team members KPIs including but not limited to on time report delivery, report accuracy and customer feedback.
• To achieve own personal KPIs as above.
• To assist in the technical and performance training and development for team members.
• Mentor the team to be looking for continuous improvement and demonstrate best practice approaches in all you do.
• Document approaches that will assist the team with this.
• To assist the business in applying the best practice and interpretation of results.
• Attend and contribute to lab calls, escalate issues when required.
• To generate client specific reports with conclusions with a high level of quality and technical competence.
• To support the business when requested in carrying out testing where appropriate training is in place.
• Provide a high level of internal and external customer care and lead the team to do the same.
• The post-holder may be required to work outside normal working hours to meet the requirements of customer. This will be with prior agreement of the Manager.

Qualifications:

• Degree in related scientific subject and practical work experience.
• Experience of using Microsoft office packages.
• Experience of using dedicated software systems e.g. LIMs.
• Broad understanding of chemistry and/or consumer product manufacturing processes.
• Customer facing work experience in business-to-business role.
• Understanding of good lab practice and good clinical practice.
• Understanding of consumer products and quality/performance.
• High level of attention to detail.
• High level of evidenced organisation and ability to prioritise.
• Effective communication skills both written and oral.
• To be able to communicate highly technical material to different levels within the business and to gain the confidence of the client.
• Be able to prioritise when given multiple tasks at one given time.

Additional Information:

• At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.
• As a Eurofins employee you will benefit from:

• Enhanced Annual Leave Entitlement
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential Health and Wellbeing Programmes
• Worldwide career opportunities

What Happens Next:

Our people are the backbone of what we do, so it’s incredibly important we find the right individuals to join us. As a potential new recruit you’ll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get to know your key skills and strengths.

Your data:

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date:

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible. Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We support your development!

Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity!

Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!

We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!