At a Glance
- Tasks: Support customer development and manage enquiries in a fast-paced environment.
- Company: Join Eurofins E&E UK, a leader in electrical engineering services.
- Benefits: Competitive salary, commission, pension, training, and five weeks annual leave.
- Other info: Full-time role with excellent career progression opportunities.
- Why this job: Make a real impact by helping customers innovate and grow.
- Qualifications: Attention to detail, problem-solving skills, and teamwork experience.
The predicted salary is between 31500 - 38500 £ per year.
- Company Description
- Customer Service Project Manager
- Southern England
Join the dynamic Eurofins E&E UK team in one of our state-of-the-art laboratories and contribute directly to our customers' development of new products and cutting-edge technologies in electrical engineering.
In this role, you will work alongside of our Senior Business Development Managers, acting as key support to their development activities.
Responding in a timely manner to customer needs, you will follow up on sales opportunities and handle customer enquiries.
Our team is customer-centric, supporting and working together to ensure you meet your goals and deliver the best outcome for the customer.
We want to hear from you if you can demonstrate good attention to detail, a robust problem-solving mindset, and thrive in a collaborative environment.
Upon joining the Eurofins E&E UK team, you will receive a competitive package with target based commission, good pension provision, training and development and the opportunity to progress in a growing and ambitious company.
The post is full-time (37.5 hpw), and we offer five weeks of annual leave plus bank holidays.
Eurofins E&E delivers an extensive range of services covering all aspects of compliance, certification and testing for electrical and electronics products across all industries and market sectors and, in conjunction with companies in the wider Eurofins network, offers its customers a single point of contact for product approvals.
Eurofins E&E UK has locations in York, Castleford, Grangemouth, Bristol, London, Southampton, Ferndown and Bideford.
Customer Service Project Manager employer: Eurofins UK Product Testing Services
Eurofins Scientific is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture that values diversity, equity, and inclusion. With a commitment to sustainability and corporate responsibility, employees enjoy enhanced benefits such as generous annual leave, a comprehensive healthcare cash plan, and opportunities for worldwide career advancement. Join us in making a meaningful impact on health and safety while enjoying a flexible hybrid working environment in a role that fosters professional development and collaboration.
Contact Details:
Eurofins UK Product Testing Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Project Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Eurofins UK Product Testing Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Eurofins UK Product Testing Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Project Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Eurofins UK Product Testing Services:Your cover letter is your chance to shine! Tell us why you want to work at Eurofins UK Product Testing Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Eurofins UK Product Testing Services!
How to prepare for a job interview at Eurofins UK Product Testing Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
