Casework Support Officer in Tamworth

We are recruiting for a Casework Support Officer (CSO) to join our team in Tamworth. This role is ideal for someone seeking a rewarding career in forensic testing within a well‑established, market‑leading organisation with over 30 years’ experience supporting Police Forces across England and Wales, as well as commercial and public sector clients. As a CSO, you will support Caseworking Scientists by handling exhibits, managing case receipt and return processes, and ensuring accurate documentation within our Laboratory Information Management System (C‑LIMS). You will play a key role in maintaining exhibit integrity, meeting customer requirements, and supporting smooth case progression.

Key Responsibilities and Accountabilities

• Receive and return exhibits, following all processes to maintain integrity and continuity.
• Record and update case information in C‑LIMS.
• Triage and assess incoming cases, identifying key requirements and delivery deadlines.
• Package items for return and ensure all continuity records are completed.
• Carry out case administration including invoicing, pagination, filing, customer communication, defence requests and travel arrangements.
• Undertake general office duties such as managing post and escorting visitors.
• Adhere to Standard Operating Procedures, Customer Operational Protocols, Health & Safety, and the Eurofins Quality Management System.
• Communicate effectively with scientists and other team members throughout the case lifecycle.
• Maintain high standards of quality and customer service in a busy environment.

Qualifications

• Minimum of 5 GCSE’s at grade 4-9 or above to include English, Maths and Science.
• Knowledge and experience of Microsoft and Google packages (Word, Excel, PowerPoint, Google Workspace).
• Understanding of the confidential nature of the business.
• Excellent written and oral communication skills.
• Ability to adapt quickly in a fast‑paced, challenging environment.

Preferred Knowledge, Experience and Technical Skills

• Previous experience of working in a support role.
• Recent experience of working within an environment handling forensic exhibits.

Behaviours

• Demonstrate ownership of issues that arise day to day.
• Display patience, determination, attention to detail and integrity at all times.
• Exhibit high levels of concentration, accuracy and reliability.
• Strong communication skills and the ability to work co‑operatively with others, focussing on collective goals.
• Excellent telephone manner and a focus on customer service.
• Demonstrate initiative, adopting a pro‑active attitude to continuous improvement.

Additional Information

Due to the highly sensitive nature of the work, applicants should note that security clearance is required for this role. To gain security clearance you must have five years continuous residency in the UK. Security clearance is undertaken by a third party to police personnel vetting standards (NPPV3 and SC), as such any criminal convictions may prevent you from gaining security clearance. Further information on the security clearance process and requirement can be found at the relevant police website. In addition, all successful applicants will be required to undertake drug and alcohol testing prior to commencing employment.

Benefits

• Life Assurance (3 times annual salary).
• Scottish Widows Company Pension Plan.
• 25 days annual leave plus bank holidays (increasing to a maximum of 30 days).
• Employee length of service awards and yearly recognition schemes.
• Employee tech scheme.
• Discount vouchers and flexi reward points on our employee wellness hub.
• Access to Perkbox for savings on a wide range of perks.
• Learning and study support.
• Employee Assistance Programme.
• Health Cash Plan membership.
• Enhanced company sick, maternity and paternity pay scheme.
• Refer a friend scheme.
• Subscription to mental health support and wellbeing.
• Free on-site car parking.

Due to the nature of the work we undertake on-site, you must inform us if you come into contact with any firearms or ammunition through work or any other reason as there will be precautions you will need to take in order to enter the premises.