IT Field Service Engineer in Birchwood

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Working hours are Monday - Friday, 09:00 - 17:30. Regular travel between Eurofins Forensics UK sites will be required. Unfortunately, we are unable to provide visa sponsorship for this role.

As IT Field Service Engineer you will be responsible for delivering high-quality, hands-on IT support services to users across UK Eurofins Forensic Services locations. The role ensures end user computing, laboratory IT equipment, and site-based technology operate reliably, securely, and in line with operational and compliance requirements.

In addition to day to day support activities, the role contributes to IT projects by supporting site-based deployments, technology refresh programmes, upgrades, and operational change initiatives. Working closely with the Lead IT Field Support Engineer, Infrastructure teams, and project stakeholders, the role helps ensure projects are delivered smoothly with minimal disruption to forensic operations.

Job Responsibilities

• Provide on-site IT support for desktops, laptops, peripherals, and specialist laboratory devices.
• Provide IT support for forensic laboratories, ensuring minimal disruption to operational activities.
• Resolve incidents and service requests efficiently in line with agreed SLAs.
• Install, configure, maintain, and replace IT hardware and software.
• Support user account setup, access requests, and device onboarding.
• Diagnose and troubleshoot technical issues across hardware, software, and connectivity.
• Escalate complex or unresolved issues to the Lead IT Field Support Engineer or Infrastructure teams as appropriate.
• Support Priority 1 and Priority 2 incidents when required, including out-of-hours support where agreed.
• Assist with IT rollouts, refresh programmes, and site-based changes.
• Support basic network tasks at site level (patching, connectivity checks, device swaps).
• Maintain accurate records of work carried out through ticketing and asset systems.
• Manage IT assets throughout their lifecycle, including deployment, tracking, and disposal.
• Ensure adherence to Eurofins security policies, data protection, and compliance requirements.
• Support audit activities where required, including evidence gathering and validation.
• Communicate clearly with users regarding progress, resolution, and next steps.
• Participate in the IT Infrastructure on call rota, providing out of hours and emergency on site or remote support as required to maintain service continuity and meet Priority 1 and Priority 2 incident response targets.

Qualifications

• Full UK driving licence.
• Experience in an IT Field Service, Desktop Support, or similar end user support role.
• Strong working knowledge of Windows desktops and laptops, common end user applications and peripherals, hardware break/fix and troubleshooting.
• Good customer service and communication skills.
• Ability to work independently across multiple sites.
• Ideally, proven IT certifications or technical training.
• Customer focused with a strong service mindset.
• Organised, reliable, and detail oriented.
• Calm and effective under pressure.

Important Information

Due to the sensitive nature of our work, this role will require the successful candidate to achieve NPPV3 + Security Clearance (SC). To be eligible, you must have 5 years’ continuous UK residency. As part of the vetting process, you’ll be asked to provide information about your background, including your employment and address history, financial circumstances and details of close family or partners. These checks are carried out to ensure individuals accessing police data, systems and sites are trustworthy and suitable for the role.

Factors such as criminal convictions, financial difficulties or associations that may pose a risk could affect your ability to gain clearance. However, each application is assessed on an individual basis, and honesty throughout the process is essential.

Please note:

• Vetting is carried out by an external police vetting service.
• Drug and alcohol testing may be required before you start and during your employment.
• Ongoing employment is subject to maintaining the required level of clearance.

What We Offer

We offer a competitive salary and a comprehensive benefits package, including:

• 25 days annual leave + bank holidays (rising to 30 days with length of service).
• Company pension scheme with up to 6% employer contribution.
• Life assurance (3x salary).
• Health Cash Plan & Employee Assistance Programme.
• Enhanced family leave and sick pay.
• Perkbox benefits, discounts and wellbeing support.
• Cycle to Work scheme, tech scheme & volunteering days.
• Holiday trading (buy/sell) scheme.
• Refer a Friend scheme.
• Free on-site parking (site dependant).