Subcontracting Laboratory Administrator in Wolverhampton

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

The Eurofins network is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across its companies around the world.

Unfortunately, we are unable to offer sponsorship for this role. The purpose of this role will be to be the primary point of contact for customers regarding their testing progress, providing timely updates, answering inquiries, and ensuring a smooth flow of communication between the testing teams and customers.

This is a full time role working 47.5 hours per week, Monday to Friday 08:00 till 16:00.

• To ensure customer enquiries are responded to at first point of contact where possible.
• To communicate delays in analysis to customers at the required service level specifically for samples sent to partner laboratories.
• To ensure that the customer is seamlessly transferred to the appropriate person within the business to be able to answer their query where response at first point of contact is not possible.
• Provide accurate, valid and complete information by using the right methods and tools.
• Perform direct client communication for additional sample analysis requirements, including any queries during the registration process through email or telephone in a professional manner.
• Perform duties across all areas of the Subcontracting department on a daily basis, as required and directed by the Team Leader or department Coordinator.
• Registration, preparation and analysis of samples as required.
• Provide mandatory support across all areas of the Food Chemistry department, as directed at the Manager’s discretion.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Delivering customer satisfaction by listening to and exceeding customer expectations.
• Assisting the laboratory to maintain a turnaround time at >94%, ensuring that daily targets are achieved.
• Responsible for ensuring that UK health and safety legislation is maintained and helping to ensure that the working environment is kept in a clean and tidy manner.
• Ensure personal protective clothing equipment is worn in accordance with the Health & Safety policy.
• Work with the team to drive the laboratory forward through continuous improvement.
• To assist through operating best practice in order to meet the requirements of the UKAS accreditation standard.

Qualifications:

• Good laboratory skills and practices.
• Laboratory and production experience would be of advantage.
• Enthusiasm, energy and a driven outlook.
• Excellent communication skills.
• Proficient in Microsoft Office.
• Maths, English, Chemistry or Biology at GCSE grade C or above, or equivalent.

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues' special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities

We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get to know your key skills and strengths.

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible. Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.