Junior IT Infrastructure Engineer in Wolverhampton

Working hours are Monday - Friday, 9am - 5pm. Please note, this role will require regular travel across our Eurofins UK & Ireland sites. As a Junior IT Infrastructure Engineer, you will provide IT Infrastructure support and delivery services to users and supported sites across the United Kingdom and Ireland, as part of a single, cross-border IT Infrastructure team. This role supports the delivery of end user computer services and associated infrastructure, working under the guidance of more experienced engineers and in collaboration with the wider IT Infrastructure team and specialist regional or global teams as required. The role provides an opportunity to build practical experience across the IT Infrastructure function, with progression of responsibility aligned to capability, experience and individual aspiration.

Main Duties

• Provide desk-side and remote IT support to users, diagnosing and resolving hardware, software and connectivity issues that fall within the post holder’s skills and experience.
• Provide basic local support for IT Infrastructure services and equipment, including end user devices, servers, VoIP telephony and network infrastructure, within defined scope and under supervision.
• Log, manage and progress Incidents and Service Requests.
• Raise Incidents, Requests or Change Requests for other teams or engineers.
• Install, configure and support end user devices and associated equipment (including PCs, laptops and peripherals).
• Support routine end user computer activities such as device builds, rebuilds and deployments.
• Support the management of end user device assets, including receiving, staging, issuing, tracking and decommissioning equipment.
• Create and maintain technical, operational and site documentation.

Qualifications

• ITIL Foundation or equivalent certification.
• Relevant Microsoft or endpoint-related certification.
• Previous experience in an IT support or technical role, or demonstrable practical aptitude for IT.
• Exposure to structured IT service processes (incident, request or change).
• Experience working as part of a team in a professional or technical environment.
• Willingness to learn.

Additional Information

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues' special life events, and we are committed to charitable causes through global fundraising activities. As a Eurofins employee you will benefit from:

• Enhanced Annual Leave Entitlement.
• Company Pension Plan.
• Life Assurance Scheme (4 times annual salary).
• Enhanced Maternity, Adoption and Paternity Schemes.
• Employee Assistance Programme – 24/7 confidential.
• Health Cash Plan.
• Health and Wellbeing Programmes.
• Free parking.
• Worldwide career opportunities.

We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you’ll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get to know your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible. Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.