Server/Network Infrastructure Engineer

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.

Working hours are Monday - Friday, 9am - 5pm. Regular travel across the UK and Ireland will be required, therefore you must have a full UK driving licence.

As IT Infrastructure Engineer you will provide Infrastructure support and delivery services to users and supported sites across the United Kingdom and Ireland, as part of a centrally managed IT Infrastructure team. The role is responsible for the implementation, support and maintenance of end user compute services and associated infrastructure, working in collaboration with the wider IT Infrastructure team and specialist regional or global teams as required.

You will operate as a member of the United Kingdom and Ireland IT Infrastructure team, delivering services across multiple supported sites.

• Provide desk-side and remote IT support to users across supported sites, diagnosing and resolving hardware, software and connectivity issues in line with agreed service standards.
• Provide local technical support for IT Infrastructure equipment and services, including (but not limited to) end user devices, servers, VoIP telephony and network infrastructure, working within defined scope and procedures.
• Support the management of end user device assets.
• Maintain a working understanding of adjacent infrastructure domains (e.g. servers, networks, voice services) sufficient to collaborate effectively with specialist teams and support local delivery activities.
• Provide deeper technical support and resolution for specialist or isolated environments.
• Create, maintain and update technical and operational documentation, including SOPs, FAQs and site documentation, to support consistent service delivery and effective remote support.

Candidates must therefore hold, or be able to obtain, the appropriate right to work and travel permissions required to undertake duties in both jurisdictions. Participate in on-site and off-site support coverage, including shift rotation, occasional evening or weekend work, and on-call or standby arrangements where required. Undertake developmental training as required in line with Company standards and role requirements.

Strong working knowledge of end user computer environments, including supported versions of Microsoft Windows and common enterprise applications. Practical understanding of Active Directory concepts such as user and computer objects, basic Group Policy and authentication. Working awareness of networking, storage and backup concepts sufficient to liaise effectively with specialist teams. Proven ability to diagnose and resolve end user hardware and software issues. Able to exercise sound technical judgement under pressure, including making pragmatic decisions to protect service and reduce risk when immediate escalation is not available. Committed to delivering work in line with agreed standards, best practices and risk controls, even where this requires careful planning or managed delays.

We celebrate the achievements of our employees through annual long service awards, recognise our colleagues' special life events, and we are committed to charitable causes through global fundraising activities.

• Enhanced Annual Leave Entitlement
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Employee Assistance Programme – 24/7 confidential
• Health Cash Plan
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities

Your data: As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

We support your development! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.