At a Glance
- Tasks: Provide IT support and maintain infrastructure across the UK and Ireland.
- Company: Join Eurofins, a global leader in life sciences and analytical testing.
- Benefits: Enjoy enhanced leave, pension plans, health programmes, and worldwide career opportunities.
- Other info: Dynamic team culture with a commitment to diversity and inclusion.
- Why this job: Make a real impact on health and safety while developing your tech skills.
- Qualifications: Knowledge of IT environments and strong problem-solving abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
As IT Infrastructure Engineer you will provide Infrastructure support and delivery services to users and supported sites across the United Kingdom and Ireland, as part of a centrally managed IT Infrastructure team. The role is responsible for the implementation, support and maintenance of end user compute services and associated infrastructure, working in collaboration with the wider IT Infrastructure team and specialist regional or global teams as required.
Job Responsibilities
- Provide desk-side and remote IT support to users across supported sites, diagnosing and resolving hardware, software and connectivity issues in line with agreed service standards.
- Provide local technical support for IT Infrastructure equipment and services, including end user devices, servers, VoIP telephony and network infrastructure.
- Install, configure and maintain end user devices and associated equipment in accordance with Company standards and procedures.
- Support the full lifecycle of end user compute services, including device provisioning, replacement, fault resolution and secure decommissioning.
- Support the management of end user device assets.
- Deliver a consistently high standard of internal and external customer service, maintaining a professional and user-focused approach at all times.
- Maintain a working understanding of adjacent infrastructure domains sufficient to collaborate effectively with specialist teams.
- Log, manage and progress Incidents and Service Requests in line with agreed KPIs and SLAs.
- Create, maintain and update technical and operational documentation to support consistent service delivery.
- Participate in on-site and off-site support coverage, including shift rotation, occasional evening or weekend work, and on-call or standby arrangements where required.
- Undertake developmental training as required in line with Company standards and role requirements.
Qualifications
- Strong working knowledge of end user computer environments, including supported versions of Microsoft Windows and common enterprise applications.
- Practical understanding of Active Directory concepts.
- Working awareness of networking, storage and backup concepts.
- Proven ability to diagnose and resolve end user hardware and software issues.
- Experience using ticketing systems to manage Incidents, Requests and Changes.
- Strong communication skills, including the ability to explain technical concepts to non-technical users.
- Able to exercise sound technical judgement under pressure.
- Committed to delivering work in line with agreed standards, best practices and risk controls.
- Experience working to KPIs, SLAs and agreed service standards.
Additional Information
At Eurofins we are growing, innovating and always learning. As a Eurofins employee you will benefit from enhanced annual leave entitlement, company pension plan, life assurance scheme, enhanced maternity, adoption and paternity schemes, employee assistance programme, health cash plan, health and wellbeing programmes, free parking, and worldwide career opportunities.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer.
IT Infrastructure Engineer in Newmarket employer: Eurofins UK Food Testing
Eurofins Scientific is an exceptional employer, offering a dynamic work environment where innovation and continuous learning are at the forefront. With a strong commitment to employee well-being, we provide comprehensive benefits including enhanced annual leave, a robust pension plan, and health programmes, all while fostering a culture of diversity and inclusion. As part of our IT Infrastructure team, you'll have the opportunity to grow your skills and advance your career while contributing to meaningful projects that enhance the safety and sustainability of our world.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Engineer in Newmarket
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Eurofins on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with end user environments and troubleshooting. We want to see that you can handle the tech challenges head-on!
✨Tip Number 3
Show off your soft skills! Eurofins values communication and empathy, so be ready to share examples of how you've helped users in the past. It’s all about building trust and delivering great service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Eurofins team and making a difference.
We think you need these skills to ace IT Infrastructure Engineer in Newmarket
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Infrastructure Engineer role. Highlight relevant experience and skills that match the job description, like your knowledge of end user environments and troubleshooting abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about making the world safer and healthier, and how your background aligns with Eurofins' mission. Keep it concise but impactful!
Showcase Your Technical Skills:Don’t forget to mention your technical skills in your application. Whether it's your experience with Active Directory or your ability to manage incidents through ticketing systems, make sure we see what you bring to the table!
Apply Early!:We recommend applying as soon as possible since we might close the position early if we get a lot of applications. Head over to our website and submit your application to join the Eurofins family!
How to prepare for a job interview at Eurofins UK Food Testing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of end user computer environments, especially Microsoft Windows and common enterprise applications. Be ready to discuss how you've diagnosed and resolved hardware and software issues in the past.
✨Familiarise Yourself with Active Directory
Since this role involves working with Active Directory, it’s crucial to understand user and computer objects, Group Policy basics, and authentication. Prepare to explain how you've used these concepts in previous roles.
✨Show Off Your Customer Service Skills
Eurofins values a professional and user-focused approach, so be prepared to share examples of how you've delivered excellent customer service. Think about times when you’ve built trust with users and colleagues, especially under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, like diagnosing issues or managing incidents. Practice articulating your thought process and decision-making skills, especially when it comes to escalating problems or seeking help.
