At a Glance
- Tasks: Lead a team to enhance customer service and drive client retention.
- Company: Join Eurofins, a global leader in life sciences and analytical testing.
- Benefits: Enjoy enhanced leave, pension plans, health programmes, and worldwide career opportunities.
- Other info: Diverse and inclusive workplace with a commitment to employee development.
- Why this job: Make a real impact on health and safety while developing your leadership skills.
- Qualifications: Experience in managing client-facing teams and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
As Client Services Manager you will act as an interface for the customer and help to drive customer retention through superior service offering. You will take responsibility for all customer quoting enquiries and lead a team of customer service representatives to quickly, calmly and confidently address customer issues regarding service and delivery.
Job Responsibilities:
- Manage all customer contact touch-points (email, phone etc) and ensure a single point of contact is created for all customers.
- Carry out regular client reviews, to monitor client utilisation including spend and payment performance.
- Conduct regular 1-2-1s with direct reports.
- Work closely with sales and marketing teams, providing customer feedback & trends to help determine future sales and marketing campaigns to support business growth.
- Produce and monitor KPIs relating to customer service.
- Prepare and update quotations for existing customers.
- Assist with sales and identification of customers’ needs and recommendation of testing requirements.
- Manage all client services documentation and ensure they are up to date.
- Participate in effective communication on quality issues, compliments and complaints in line with ISO 15189.
- Help on-board customers and work with Laboratory Manager and IT team to achieve this.
- Conduct pricing reviews and update the pricing for customers.
- Oversee all aspects of customer service experience to create and improve standard operating procedures (SOPs) to ensure quality customer service.
- Follow up on sample status, reporting and interpretation of results.
Qualifications:
- Experience in managing a team of client-facing support staff.
- Understanding of CRM and client management systems.
- Proven experience managing people.
- Computer literate.
- Effective communication skills both written and oral.
- Excellent leadership and interpersonal skills.
- Problem-solving skills.
- High level of attention to detail.
- Ability to communicate highly technical material to different levels within the business and to gain the confidence of the client.
- Ability to delegate tasks to staff.
- Accurate record keeper.
Additional Information:
At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues' special life events, and we are committed to charitable causes through global fundraising activities.
As a Eurofins employee you will benefit from:
- Enhanced Annual Leave Entitlement
- Company Pension Plan
- Life Assurance Scheme (4 times annual salary)
- Enhanced Maternity, Adoption and Paternity Schemes
- Employee Assistance Programme – 24/7 confidential
- Health Cash Plan
- Health and Wellbeing Programmes
- Free parking
- Worldwide career opportunities
We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.
What Happens Next:
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements.
Your data: As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date: We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Client Services Manager in Wolverhampton employer: Eurofins UK Clinical Diagnostics
Eurofins Scientific is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where achievements are celebrated and diversity is embraced. With comprehensive benefits including enhanced annual leave, a robust pension plan, and global career opportunities, Eurofins fosters an environment where you can thrive while contributing to the health and safety of society and the planet.
Contact Details:
Eurofins UK Clinical Diagnostics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Services Manager role at Eurofins. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Eurofins and understand their mission to make life safer and healthier. Be ready to discuss how your experience aligns with their values and how you can contribute to their customer service excellence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in client services before. This will demonstrate your ability to handle the fast-paced environment at Eurofins.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Eurofins team. So, get that application in and let’s make a difference together!
We think you need these skills to ace Client Services Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Manager role. Highlight your experience in managing client-facing teams and any relevant skills that match the job description. We want to see how you can bring value to Eurofins!
Showcase Your Communication Skills:Since effective communication is key for this role, use clear and concise language in your application. Share examples of how you've successfully communicated complex information to clients or team members. This will help us see your potential fit!
Highlight Problem-Solving Experience:We love candidates who can think on their feet! Include specific instances where you've tackled challenges in customer service or team management. This will demonstrate your ability to handle the dynamic nature of the role.
Apply Through Our Website:Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining the Eurofins family!
How to prepare for a job interview at Eurofins UK Clinical Diagnostics
✨Know Your Stuff
Before the interview, make sure you understand Eurofins' mission and the specific role of a Client Services Manager. Familiarise yourself with their services and how they contribute to safety and sustainability. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Client Services Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your communication and problem-solving skills. Be ready to discuss how you handle conflicts and motivate your team to achieve great results.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle customer issues and improve service delivery. Think of specific scenarios where you turned a negative customer experience into a positive one. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
