At a Glance
- Tasks: Provide top-notch customer care via phone, email, and Teams for laboratory testing services.
- Company: Join Eurofins UK Clinical Diagnostics, a leader in clinical testing and diagnostics.
- Benefits: Enjoy a supportive work environment with opportunities for career development and diversity.
- Other info: Flexible application process; we value diversity and encourage all to apply!
- Why this job: Be the face of the business, making a real impact on customer satisfaction and growth.
- Qualifications: GCSE or equivalent; customer service experience; strong communication and problem-solving skills.
The predicted salary is between 28800 - 43200 £ per year.
Working hours are Monday - Friday, 9am - 5pm. As a Customer Service Administrator, you will provide high quality customer care to Eurofins Clinical Diagnostics UK new & existing customers for in house & referral laboratory testing services by phone, email, and Teams. You will maintain and develop rapport with existing & new customers and support the growth of the business in the UK. Be the face of the business, account contact for all customers for Eurofins Clinical Diagnostics & Eurofins Clinical Genetics UK Ltd.
Manage all incoming emails into the commercial department & log on to Microsoft Dynamics CRM. Create new account users on Microsoft Dynamics CRM for account contacts, invoicing, and communications. Respond to customer emails and phone calls in a timely manner with agreed KPI’s & logged on to Microsoft Dynamics CRM. Work with the sample reception and reporting team for incoming sample queries for customers samples. Work with phlebotomy team to ensure customers have access to blood testing appointments onsite. Responsible for promoting a professional manner and be an ambassador for Eurofins Clinical Diagnostics & Eurofins Clinical Genetics UK Ltd. Work and assist with any ad-hoc duties that contribute to the smooth running of the commercial department. Work with the Commercial Director and other members of the team to support the growth of the business with high quality customer care.
Qualifications
- GCSE or equivalent
- Knowledge of commercial customer focused operation
- Customer Service / Administrator experience
- Effective communication skills both written and oral
- Excellent interpersonal skills
- High level of attention to detail
- Problem-solving skills
- Positive Attitude
Additional Information
Our people are the backbone of what we do, so it’s incredibly important we find the right individuals to join us. As a potential new recruit you’ll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get to know your key skills and strengths.
Your data: As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date: We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible. Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Customer Service Administrator in Guildford employer: Eurofins UK Clinical Diagnostics
Eurofins UK Clinical Diagnostics is an exceptional employer located in Guildford, offering a supportive work culture that prioritises employee development and diversity. As a Customer Service Administrator, you will enjoy a collaborative environment with opportunities for growth while contributing to meaningful healthcare services. With a commitment to sustainability and a focus on high-quality customer care, Eurofins provides a rewarding workplace where your contributions truly matter.
Contact Details:
Eurofins UK Clinical Diagnostics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Guildford
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics CRM, as it's a key tool for the role. Understanding how to navigate and use this software will give you an edge during the interview process.
✨Tip Number 2
Brush up on your communication skills, both written and oral. Since you'll be interacting with customers via phone, email, and Teams, being articulate and clear is essential.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of how you've handled customer issues in the past. This will show your potential employer that you're capable of maintaining high-quality customer care.
✨Tip Number 4
Research Eurofins Clinical Diagnostics and their services. Being knowledgeable about the company and its offerings will help you stand out and show your genuine interest in the position.
We think you need these skills to ace Customer Service Administrator in Guildford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and qualifications required for the Customer Service Administrator position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and attention to detail. Use bullet points for clarity and include specific examples of how you've successfully handled customer inquiries in the past.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work for Eurofins and how your background makes you a great fit. Be sure to address your problem-solving skills and positive attitude, as these are key attributes for the position.
Follow Up:After submitting your application through our website, consider sending a polite follow-up email after a week or two. This shows your continued interest in the position and can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Eurofins UK Clinical Diagnostics
✨Know the Company
Before your interview, take some time to research Eurofins Clinical Diagnostics. Understand their services, values, and recent developments. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Customer Service Administrator, showcasing your customer service experience is crucial. Prepare examples of how you've handled difficult situations or provided exceptional service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Microsoft Dynamics CRM
Since the role involves using Microsoft Dynamics CRM, it’s beneficial to have a basic understanding of how it works. If you have prior experience with CRM systems, be ready to discuss it. If not, consider doing a quick online tutorial to get familiar with its functionalities.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the team, company culture, and growth opportunities within Eurofins. This shows that you’re engaged and serious about the position, and it helps you assess if the company is the right fit for you.
