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- Tasks: Provide top-notch customer care via phone, email, and Teams for laboratory testing services.
- Company: Join Eurofins Scientific, a global leader in life sciences dedicated to safety and sustainability.
- Benefits: Enjoy a supportive work environment with opportunities for career development and corporate perks.
- Why this job: Be the face of a company making a real impact on health and safety in society.
- Qualifications: GCSE or equivalent, customer service experience, and strong communication skills required.
- Other info: We embrace diversity and are committed to carbon neutrality by 2025.
The predicted salary is between 28800 - 43200 £ per year.
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.
If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.
Job Description
Working hours are Monday – Friday, 9am – 5pm.
As a Customer Service Administrator, you will provide high quality customer care to Eurofins Clinical Diagnostics UK new & existing customers for in house & referral laboratory testing services by phone, email, and Teams. You will maintain and develop rapport with existing & new customers and support the growth of the business in the UK.
- Be the face of the business, account contact for all customers for Eurofins Clinical Diagnostics & Eurofins Clinical Genetics UK Ltd.
- Manage all incoming emails into the commercial department & log on to Microsoft Dynamics CRM.
- Create new account users on Microsoft Dynamics CRM for account contacts, invoicing, and communications.
- Respond to customer emails and phone calls in a timely manner with agreed KPI’s & logged on to Microsoft Dynamics CRM.
- Work with the sample reception and reporting team for incoming sample queries for customers samples.
- Work with phlebotomy team to ensure customers have access to blood testing appointments onsite.
- Responsible for promoting a professional manner and be an ambassador for Eurofins Clinical Diagnostics & Eurofins Clinical Genetics UK Ltd.
- Work and assist with any ad-hoc duties that contribute to the smooth running of the commercial department.
- Work with the Commercial Director and other members of the team to support the growth of the business with high quality customer care.
Qualifications
- GCSE or equivalent
- Knowledge of commercial customer focused operation
- Customer Service / Administrator experience.
- Effective communication skills both written and oral.
- Excellent interpersonal skills.
- High level of attention to detail.
- Problem-solving skills.
Additional Information
What Happens Next
Our people are the backbone of what we do, so it\’s incredibly important we find the right individuals to join us. As a potential new recruit you\’ll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it\’s requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We support your development!Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
Weembracediversity!Eurofins network of companies believe in strength and innovation through diversity, being anEqual Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us!We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
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Customer Service Administrator employer: Eurofins Scientific SE
Contact Detail:
Eurofins Scientific SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with Eurofins' services and values. Understanding their commitment to safety, health, and sustainability will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Customer Service Administrator, you'll need to convey information clearly and professionally, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Get comfortable with Microsoft Dynamics CRM, as it's a key tool for this role. If you have access to a demo version or online tutorials, take some time to learn how to navigate it effectively.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled customer issues in the past. Being able to discuss specific situations where you resolved conflicts or improved customer satisfaction will set you apart.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Administrator at Eurofins. Familiarise yourself with their services and how they contribute to health and safety.
Tailor Your CV: Highlight your customer service experience and any relevant skills that align with the job description. Emphasise your effective communication skills and attention to detail, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Eurofins' mission. Mention specific examples from your past experiences that demonstrate your problem-solving abilities and interpersonal skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Eurofins Scientific SE
✨Understand the Company Values
Before your interview, take some time to research Eurofins Scientific and its commitment to health, safety, and sustainability. Familiarise yourself with their mission and values, as this will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, you'll need to demonstrate effective communication and interpersonal skills. Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction.
✨Familiarise Yourself with Microsoft Dynamics CRM
Since the role involves using Microsoft Dynamics CRM, it’s beneficial to have a basic understanding of how it works. If you have experience with similar systems, be ready to discuss that and how it can apply to this position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter in the role and how you would handle them. This will showcase your problem-solving skills and ability to think on your feet.
