At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive client retention.
- Company: Join a diverse and innovative company committed to excellence.
- Benefits: Enjoy enhanced leave, pension plans, health programmes, and global career opportunities.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in managing client-facing teams and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Unfortunately, we are unable to offer visa sponsorship for this role. Working hours are Monday - Friday, 09:00 - 17:00.
As Client Services Manager you will act as an interface for the customer and help to drive customer retention through superior service offering. You will take responsibility for all customer quoting enquiries and lead a team of customer service representatives to quickly, calmly and confidently address customer issues regarding service and delivery.
Job Responsibilities
- Manage all customer contact touch-points (email, phone etc) and ensure a single point of contact is created for all customers.
- Carry out regular client reviews, to monitor client utilisation including spend and payment performance.
- Conduct regular 1-2-1s with direct reports.
- Work closely with sales and marketing teams, providing customer feedback & trends to help determine future sales and marketing campaigns to support business growth.
- Produce and monitor KPIs relating to customer service.
- Prepare and update quotations for existing customers.
- Assist with sales and identification of customers’ needs and recommendation of testing requirements.
- Manage all client services documentation and ensure they are up to date.
- Participate in effective communication on quality issues, compliments and complaints in line with ISO 15189.
- Help on-board customers and work with Laboratory Manager and IT team to achieve this.
- Conduct pricing reviews and update the pricing for customers.
- Oversee all aspects of customer service experience to create and improve standard operating procedures (SOPs) to ensure quality customer service.
- Follow up on sample status, reporting and interpretation of results.
Qualifications
- Experience in managing a team of client-facing support staff.
- Understanding of CRM and client management systems.
- Effective communication skills both written and oral.
- Excellent leadership and interpersonal skills.
- High level of attention to detail.
- Ability to communicate highly technical material to different levels within the business and to gain the confidence of the client.
- Ability to delegate tasks to staff.
Benefits
- Enhanced Annual Leave Entitlement.
- Company Pension Plan.
- Life Assurance Scheme (4 times annual salary).
- Enhanced Maternity, Adoption and Paternity Schemes.
- Employee Assistance Programme – 24/7 confidential.
- Health Cash Plan.
- Health and Wellbeing Programmes.
- Free parking.
- Worldwide career opportunities.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applicants based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Client Services Manager in Wolverhampton employer: Eurofins QTA Inc.
As a Client Services Manager at Eurofins, you will thrive in a dynamic work environment that prioritises employee growth and well-being. With a strong commitment to diversity and inclusion, the company offers enhanced benefits such as a comprehensive health cash plan, generous annual leave, and opportunities for global career advancement, all while fostering a collaborative culture that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Client Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for client services roles and practice your answers. We want you to showcase your leadership skills and ability to handle customer issues with confidence.
✨Tip Number 3
Show off your soft skills! In your conversations, highlight your effective communication and interpersonal skills. Remember, as a Client Services Manager, you'll need to connect with clients and your team, so let that shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Client Services Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Manager role. Highlight your experience in managing client-facing teams and any relevant CRM systems you've worked with. We want to see how your skills align with our needs!
Show Off Your Communication Skills:Since effective communication is key for this role, use clear and concise language in your application. We love seeing candidates who can convey complex ideas simply, so don’t hesitate to showcase your ability to communicate technical material.
Highlight Leadership Experience:As a Client Services Manager, you'll be leading a team, so make sure to emphasise your leadership experience. Share examples of how you've successfully managed teams and improved customer service in previous roles. We’re all about strong leaders!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Eurofins QTA Inc.
✨Know Your Customer Service Inside Out
As a Client Services Manager, you'll need to demonstrate your understanding of customer service principles. Brush up on common customer issues and how to resolve them effectively. Be ready to share examples from your past experiences where you successfully managed customer relationships.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to discuss your leadership style. Think of specific instances where you've motivated your team or handled conflicts. Highlight your ability to delegate tasks and support your team in achieving their goals.
✨Familiarise Yourself with CRM Systems
Understanding CRM and client management systems is crucial for this position. If you have experience with specific tools, mention them during the interview. If not, do some research on popular CRM systems and be ready to discuss how you would leverage them to improve customer interactions.
✨Prepare for Technical Discussions
You'll need to communicate technical information clearly to clients. Brush up on any relevant technical knowledge related to the services offered. Practice explaining complex concepts in simple terms, as this will help you gain the confidence of both clients and your team.
