Eurofins Group in Guildford is seeking a Client Services Manager to act as the interface for customers and drive retention through superior service. You will lead a team of customer service representatives, handle quotations, and address service and delivery issues with calm confidence.
Collaborate with sales and marketing, produce KPIs, update quotations, onboard new clients with IT and Laboratory support, and help develop SOPs to ensure high-quality client service and compliant communications
#J-18808-LjbffrClient Services Leader – Growth & Retention in Guildford employer: Eurofins Group
Eurofins is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including additional annual leave, a company pension plan, and a healthcare cash plan. With a strong commitment to a safe working environment and a culture of continuous improvement, employees are encouraged to thrive in their roles while enjoying worldwide career opportunities. The supportive work atmosphere fosters collaboration and recognition, making it a rewarding place for Laboratory Technicians to develop their skills.
