Junior IT Infrastructure Engineer in Wolverhampton

Eurofins Scientific is an international life sciences company, providing a range of analytical testing services to clients across multiple industries to make life and our environment safer, healthier and more sustainable. Eurofins laboratories work with the world’s biggest companies to ensure products are safe, ingredients are authentic, and labeling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the Eurofins network.

This role requires regular travel across Eurofins UK & Ireland sites. As a Junior IT Infrastructure Engineer, you will provide IT Infrastructure support and delivery services to users and supported sites across the United Kingdom and Ireland, as part of a single, cross-border IT Infrastructure team. This role supports the delivery of end user computer services and associated infrastructure, working under the guidance of more experienced engineers and in collaboration with the wider IT Infrastructure team and specialist regional or global teams as required.

Main Duties:

• Provide desk-side and remote IT support to users, diagnosing and resolving hardware, software and connectivity issues within the post holder’s skills and experience.
• Provide basic local support for IT Infrastructure services and equipment, including end user devices, servers, VoIP telephony and network infrastructure, within defined scope and under supervision.
• Log, manage and progress Incidents and Service Requests.
• Raise Incidents, Requests or Change Requests for other teams or engineers.
• Install, configure and support end user devices and associated equipment (including PCs, laptops and peripherals).
• Support routine end user computer activities such as device builds, rebuilds and deployments.
• Support the management of end user device assets, including receiving, staging, issuing, tracking and decommissioning equipment.
• Create and maintain technical, operational and site documentation.

Qualifications:

• ITIL Foundation or equivalent certification.
• Relevant Microsoft or endpoint-related certification.
• Previous experience in an IT support or technical role, or demonstrable practical aptitude for IT.
• Exposure to structured IT service processes (incident, request or change).
• Experience working as part of a team in a professional or technical environment.
• Willingness to learn.

Benefits include Enhanced Annual Leave Entitlement, Company Pension Plan, Life Assurance Scheme (4 times annual salary), Enhanced Maternity/Adoption/Paternity Schemes, Employee Assistance Programme 24/7 confidential, Health Cash Plan, Health and Wellbeing Programmes, Free parking, Worldwide career opportunities. Eurofins recognises and rewards employee contributions and celebrates life events. As an employee you will benefit from ongoing development opportunities.

Eurofins network of companies is an Equal Opportunity Employer and prohibits discrimination based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and other characteristics. We embrace diversity and are committed to creating an inclusive environment for all employees.