Subcontracting Coordinator

Overview

The purpose of this role is to assist the department leadership with the day-to-day operations and management whilst communicating delays/queries to customers regarding their sample analysis. This is a fixed term contract expiring 12.12.2026, working 37.5 hours per week – Monday to Friday 08:00 – 16:00. Visa sponsorship is not available for this role.

Responsibilities

• To ensure customer enquiries are responded to at first point of contact where possible.
• Assisting sample dispatch with same day KPI achieved to a minimum level of 95%.
• Assisting in reducing overdue customer sample rate < 15 days.
• Identifying incorrect testing selected at the customer level for Interco analysis and working to correct these at the quotation level.
• Identifying samples not reported at the customer level and following up when reported back to UK.
• Building sample specification records to prevent delays in analysis at Interco laboratories.
• Investigating daily TAT misses and providing data to department leadership on a daily basis.
• Adjusting Interco replated TAT dates in accordance with agreed Sample Management rules.
• Assisting to prevent delays with manually entered results and identifying correct TAT requirements.
• Creating and updating daily priority tracker for Interco samples.
• Overseeing rush Interco analysis from customer to reporting.
• Communicating delays in analysis to customers at the required service level (Tier A & B), specifically for samples sent to partner laboratories within Europe and the rest of the world.
• Ensuring customers are seamlessly transferred to the appropriate person within the business to answer queries when first-point contact is not possible.
• Covering all Team Leader duties within the department when required.
• Maintaining a high level of professionalism with clients and building positive rapport with every caller.
• Providing accurate, valid and complete information using the right methods and tools.
• Delivering customer satisfaction by listening to and exceeding customer expectations.
• Performing direct client communication for additional sample analysis requirements, including any queries during the registration process via email or telephone.
• Registration, preparation and analysis of samples as required.
• Providing a high level of internal and external customer care.
• Reading and complying with company rules, procedures, agreements and notices.

Qualifications

• Basic understanding of Interco process and requirements.
• Good laboratory skills and practices including experience with LIMS application.
• Enthusiasm, energy and a driven outlook.
• Proficient in Microsoft Office. At least one year\\\’s experience handling customer queries and building relations.
• GCSEs in Maths, English, Chemistry or Biology at grade C or above or equivalent.

Benefits

• Enhanced Annual Leave Entitlement
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme 24/7 confidential
• Health Cash Plan
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities

What Happens Next

Our people are the backbone of what we do, so it\\\’s incredibly important we find the right individuals to join us. As a potential new recruit you\\\’ll be invited to meet the team in an assessment centre or staged interview process dependent on the role and requirements, giving you the opportunity to see what working for Eurofins is really like and to showcase your key skills and strengths.

Equal Opportunity

Eurofins is an equal opportunity employer. We embrace diversity and do not discriminate on gender identity, race, nationality, age, religion, sexual orientation, disability, or other status.

Additional Information

Find out more on our career page: https://careers.eurofins.com/